Portuguese Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Portuguese Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with industry-leading organizations across the European continent. As experts in the Customer Support Services industry, we pride ourselves on delivering bespoke career solutions that empower our candidates to thrive in dynamic, global environments.

Job Overview

We are currently seeking an exceptional communicator for a Portuguese Speaking Customer Support Specialist position in Bulgaria. This is an outstanding opportunity to join a high-growth sector, where your language expertise will serve as the cornerstone for providing world-class assistance to international clients within the bustling Customer Support Services market.

Key Responsibilities

• Deliver professional and empathetic support to customers via phone, email, and live chat.
• Resolve complex inquiries and technical issues efficiently to ensure high customer satisfaction levels.
• Maintain detailed and accurate records of client interactions within our internal CRM systems.
• Contribute to the continuous improvement of the Customer Support Services team by sharing insights and feedback.
• Collaborate with cross-functional departments to address service trends and improve overall user experience.
• Uphold the high standards of quality and professionalism expected at one of the premier Portuguese-speaking jobs in the region.
• Participate in ongoing training sessions to stay updated on product developments and service best practices.

Portuguese Speaking Customer Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with industry-leading organizations across the European conti...

• Native or fluent Portuguese (spoken and written).
• Proficiency in English for effective team communication.
• Previous experience in a client-facing or Customer Support Services role is highly advantageous.
• Strong problem-solving skills and a customer-centric mindset.
• Valid EU passport (mandatory).
• Passion for excellence and a desire to build a career through high-quality Portuguese-speaking jobs in Europe.