Portuguese Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria

Portuguese Speaking Digital Trust and Safety Analyst

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to career development and our reputation for excellence in the global BPO sector.

Job Overview

We are currently seeking a highly motivated professional for a Portuguese Speaking Digital Trust and Safety Analyst position in Bulgaria to join our esteemed client in the social media industry. This critical role ensures a secure online environment by moderating content and upholding community standards for millions of global users.

Key Responsibilities

• Evaluate and moderate user-generated content in Portuguese to ensure adherence to social media safety policies.
• Identify, analyze, and mitigate potential risks and policy violations on the platform.
• Maintain a high level of quality in content review to improve overall user safety and platform trust.
• Stay updated on evolving social media trends and community standards to proactively address emerging issues.
• Collaborate with cross-functional teams to refine content policies and safety protocols.
• Provide insightful feedback to stakeholders regarding platform safety metrics and user experience.
• Handle sensitive information with the utmost discretion and professionalism in a fast-paced environment.

Portuguese Speaking Digital Trust and Safety AnalystAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We p...

• Native or fluent Portuguese (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to navigate internal systems and collaborate with international teams.
• A genuine interest in the social media industry and digital safety trends.
• Excellent analytical skills and the ability to make objective decisions.
• Previous experience in content moderation or customer support is considered a strong advantage for this role.