Portuguese Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Portuguese Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. As a specialist in recruitment for high-growth sectors, we pride ourselves on delivering bespoke career opportunities that define success for our candidates and excellence for our clients.

Job Overview

We are currently seeking a dynamic individual to join a prestigious team for a Portuguese Speaking iRobot Support Specialist position in Bulgaria. This role is a unique opportunity to thrive in the innovative consumer electronics sector, providing top-tier technical assistance to clients while enjoying one of the most exciting international career experiences among the available jobs in Bulgaria.

Key Responsibilities

• Provide expert technical support and troubleshooting for innovative consumer electronics products, specifically within the iRobot ecosystem.
• Manage incoming customer inquiries via phone, email, and live chat, ensuring the highest level of satisfaction for Portuguese-speaking users.
• Diagnose hardware and software issues with precision, guiding users through effective solutions in the consumer electronics space.
• Document customer interactions accurately within our CRM systems to maintain high quality-assurance standards.
• Collaborate with international support teams to stay updated on the latest consumer electronics product launches and updates.
• Translate technical documentation and support guides to ensure seamless communication for our Portuguese-speaking market.
• Contribute to the continuous improvement of the support experience by identifying recurring issues and suggesting process enhancements.

Portuguese Speaking iRobot Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. As a specialist in r...

• Native or fluent Portuguese (spoken and written).
• Valid EU passport (mandatory).
• Proven passion for consumer electronics and modern smart-home technology.
• Strong communication skills and a customer-centric mindset, typical of successful candidates for Portuguese-speaking jobs.
• Technical aptitude and the ability to solve complex problems in a fast-paced environment.
• Flexibility to relocate to Sofia, Bulgaria, for this on-site role.