Pre-Service Representative

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Pre-Service Representative in United States. This role plays a key part in supporting patient access and administrative efficiency within a healthcare services environment focused on strengthening community hospitals and health systems. You will be responsible for handling patient scheduling and pre-registration activities through inbound, outbound, and dialer-based communications. The position requires a strong focus on accuracy, compliance, and patient-centered service, ensuring that individuals receive timely support and clear information regarding their healthcare visits. You will also assist with insurance verification, financial responsibility collection, and data entry into multiple systems. Working remotely, you will contribute to a highly structured, process-driven environment where service quality and operational consistency are essential. This is an opportunity to make a meaningful impact on patient experience while supporting critical healthcare operations behind the scenes.
• Accountabilities: Handle inbound, outbound, and dialer calls to support patient scheduling and pre-registration activities in a timely manner. Schedule patient appointments according to client requirements and operational guidelines. Complete patient pre-registration tasks across one or more systems, ensuring data accuracy and completeness. Verify insurance eligibility and calculate patient financial responsibility, including collecting payments when required. Maintain accurate records, logs, and documentation to support operational and compliance needs. Respond to client emails and perform follow-up communication as needed. Support data collection efforts for quality improvement initiatives. Deliver consistent, high-quality patient service aligned with organizational standards. Requirements: High school diploma or GED required. 6+ months of experience in patient registration or similar administrative healthcare processes. 6+ months of customer service or outbound call center experience. Familiarity with hospital registration processes preferred. Strong understanding of HIPAA compliance and data privacy requirements. Excellent communication skills, with the ability to engage patients clearly and professionally. Strong multitasking abilities, including talking and typing simultaneously. Ability to manage time effectively and meet performance goals in a structured environment. Typing speed of at least 40 words per minute. Strong attention to detail, adaptability, and ability to work in a fast-paced setting. Ability to handle sensitive information with discretion and professionalism. Benefits: Competitive remote work opportunity within the United States. Stable full-time schedule with structured performance goals. Opportunity to support meaningful healthcare services impacting local communities. Exposure to healthcare operations, patient services, and revenue cycle processes. Collaborative and supportive work environment with clear procedures and guidance. Experience working with healthcare systems and patient administration tools. Opportunity to develop skills in healthcare operations and customer service excellence.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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