PRN Response Services Coordinator

How You Will Help:

We’re looking for a dedicated individual with a background in mental health crisis. You will provide direct outreach to individuals using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming. 

Responsibilities:

• Make outreaches via phone, email, and text messaging to patients who need mental health support. 
• Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.  
• Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs. 
• Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients. 
• Assisting the development in NeuroFlow digital health content and assigning relevant content  to patients. 
• Maintain timely documentation of all patient communication and services provided. 
• Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.  
• Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.  
• Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation. 
• Assist with tracking data and outcomes to improve the quality of our response services. 
• Assist with program accreditation achievement and maintenance of program standards. 
• Participate in weekly supervision with Clinical Services Manager 

About You:

• Master's degree in a clinical field (Social Work, Counseling, Clinical Psychology, etc.)
• Independent state licensure (LCSW, LPC, LMFT, or equivalent)—associate licensure not accepted
• You have 2+ years of related clinical experience 
• You are flexible and adaptive to a growing program and improving processes. 
• You are professional and organized in both written and verbal communication
• You love to be challenged everyday and thrive in a fast-paced, independent environment
• You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. 
• You are passionate about using technology and innovation to improve access to behavioral health services

This is an as needed position.

How You Will Help:

We’re looking for a dedicated individual with a background in mental health crisis. You will provide direct outreach to individuals using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming. 

Responsibilities:

• Make outreaches via phone, email, and text messaging to patients who need mental health support. 
• Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.  
• Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs. 
• Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients. 
• Assisting the development in NeuroFlow digital health content and assigning relevant content  to patients. 
• Maintain timely documentation of all patient communication and services provided. 
• Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.  
• Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.  
• Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation. 
• Assist with tracking data and outcomes to improve the quality of our response services. 
• Assist with program accreditation achievement and maintenance of program standards. 
• Participate in weekly supervision with Clinical Services Manager 

About You:

• Master's degree in a clinical field (Social Work, Counseling, Clinical Psychology, etc.)
• Independent state licensure (LCSW, LPC, LMFT, or equivalent)—associate licensure not accepted
• You have 2+ years of related clinical experience 
• You are flexible and adaptive to a growing program and improving processes. 
• You are professional and organized in both written and verbal communication
• You love to be challenged everyday and thrive in a fast-paced, independent environment
• You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. 
• You are passionate about using technology and innovation to improve access to behavioral health services

This is an as needed position.