Product Manager
Job Description
About us
At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
Great journeys start with Trainline 🚄
We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.
Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.
We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.
Introducing the Trainline Core Experience Team 👋
The Core Experience team looks after how our customers find and book rail travel across the UK and Europe. Our work covers search, supply from carriers and the booking experience, all in service of our purpose of empowering greener travel choices and connecting people and places. We are a collaborative group who enjoy learning from our customers and from each other.
This is a brand new role, created to own what happens once a customer has found the right journey and moves towards booking: reservation details, optional extras and payment. Because it sits so close to the point of purchase, it offers a direct line to customer experience and revenue, and plenty of room to grow. You will work alongside our Search team and the Supply and Payments platform teams, with colleagues in commercial, design, data and engineering, to make booking simple and reliable for customers in every market we serve.
In this role as the Product Manager, Booking Conversion, you will...🚄
Own the customer experience from the moment someone chooses a journey to a confirmed booking, setting clear goals for conversion (the share of customers who complete their booking) and revenue while enabling other teams with a stake in the journey.
Run quick cycles of experimentation by forming hypotheses, testing ideas, learning from the results and iterating, while shaping a longer-term vision and roadmap for the booking journey.
Use customer insight and data to understand where people hesitate or leave, and decide where to invest limited team capacity across each step of the journey.
Build a deep understanding of how rail works in different markets and with different carriers. Decide when a market or carrier specific improvement is the right investment, and when to bring ideas and learnings together across markets so that value grows for customers everywhere, rather than staying in one place.
Balance wider business goals from other teams, such as adding new supply, increasing booking features for each carrier, and introducing optional extras and new revenue streams, against keeping the journey simple and low in friction for customers.
Partner closely with the Supply, Search, New Business, and Payments platform teams, alongside design, data and engineering, to align priorities and deliver improvements together.
Communicate openly with a wide range of stakeholders, including commercial colleagues, explaining the reasoning behind decisions and sharing progress and results in a way that builds trust.
Bring AI tools into your everyday work, such as prototyping, analysis and delivery, and help the team grow in confidence using them.
We'd love to hear from you if you have...🔍
Experience improving conversion in a digital booking, checkout or purchase journey, using data to spot opportunities and measure the impact of your changes.
Hands-on experience designing and running experiments, and turning what you learn into the next set of improvements.
A customer-first mindset, with the ability to combine customer insight and data to make confident decisions even when information is incomplete.
Confidence setting direction for a product area, balancing near-term improvements with a longer-term vision.
Clear, thoughtful communication, with the ability to explain complex trade-offs and build alignment between teams who may have different priorities.
Comfort weighing limited capacity against competing demands, and explaining what you will focus on and why.
Ideally, experience balancing local needs with a wider shared strategy, for example across several markets or with third-party suppliers. It is also helpful if you are familiar with travel, ticketing or payments.
You may also be curious about AI tools and keen to use them to prototype ideas, analyse results and speed up delivery.
More information:
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.
We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!
We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.
Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:
💭 Think Big - We're building the future of rail
✔️ Own It - We focus on every customer, partner and journey
🤝 Travel Together - We're one team
♻️ Do Good - We make a positive impact
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
