Program Manager
roboyo • Mexico (Remote)
No Relocation
Posted: July 10, 2026
Job Description
General Responsibilities
Program Governance & Delivery Oversight
- Own end-to-end program governance — establishing the PMO structure, governance forums, and reporting cadences. Define and manage the integrated program plan across all workstreams (RPA, Agentic Workflows,Generative AI), tracking milestones, dependencies, and critical path.
- Run project planning, reviews, and RAG with technical leads; maintain velocity metrics and remove blockers.
- Ensure all deliverables are tracked against scope, schedule, budget, and quality criteria, with proactive escalation of deviations.
- Maintain program documentation status reports, and decision logs — to the highest standards.
Risk, Issue & Change Management
- Own the program RAID log.
- Proactively identify, assess, and prioritise risks across all workstreams with clear ownership and mitigation plans.
- Design and enforce the change control process — evaluating scope changes for impact on timeline, budget, and resources before presenting recommendations to the steering committee. Establish escalation pathways and manage critical issues to resolution.
- Conduct regular risk workshops to embed a risk-aware culture within the delivery team.
Client & Stakeholder Management
- Serve as the primary point of contact for clients program stakeholders — building trusted relationships with business sponsors, technology executives, and operational teams.
- Prepare and present executive-level status reports, steering committee packs, and milestone reviews to senior leadership.
- Facilitate alignment between clients internal teams and the delivery organisation, managing expectations and resolving conflicts.
Resource & Capacity Management
- Own resource planning across the program — forecasting demand, managing onboarding/offboarding, and ensuring the right skills are available across all workstreams.
- Track utilization, manage bench transitions, and coordinate with HR and recruitment for timely fulfilment of open roles.
- Foster a high-performance, distributed team culture — supporting wellbeing, recognizing contributions, and maintaining morale.
Budget, Commercials & Financial Governance
- Own the program budget — tracking actuals against forecast, managing contingency, and producing monthly financial reports for internal and client governance.
- Identify and escalate budget risks early; implement corrective actions to maintain P&L health.
- Support commercial activities including SOW management, change order negotiations, invoice tracking, and contract renewals.
- Contribute effort estimates, resource plans, and delivery timelines to pre-sales and solutioning for new workstreams or extensions.
Automation and AI Program Context & Digital Fluency
- This role requires a Program Manager with hands-on fluency across modern AI and automation delivery — capable of holding credible, substantive conversations with AI Engineers, Architects on feasibility, timelines, and technical dependencies.
- Oversee delivery of intelligent automation and RPA workstreams — understanding bot lifecycle management, exception handling frameworks, orchestration platforms, and the interplay between RPA, AI, and enterprise systems.
- Act as a translator and bridge between business stakeholders who think in outcomes and technical teams who think in architectures — facilitating shared understanding and aligned decision-making across both worlds.
Continuous Improvement & Reporting
- Establish and track program KPIs and OKRs;
- Produce regular insights on delivery health, team performance, and program ROI.
- Lead retrospectives and implement lessons learned to build a culture of continuous improvement.
- Contribute to internal PM frameworks, playbooks, and templates for AI program delivery — creating reusable assets for future engagements.
Qualifications & Experience
- 5+ years of program management experience managing large-scale digital transformation, Automation, or AI/ML programs.
- Experience with UiPath migrations
- Proven track record of managing cross-functional teams of 15+ people across multiple concurrent workstreams.
- Hands-on experience with Agile, Scrum, and SAFe delivery frameworks; comfortable operating in hybrid Agile-Waterfall environments.
- Experience with program financials — budget ownership, P&L tracking, and commercial/contract management.
- Exceptional communication and executive presentation skills — able to adapt style for engineering teams, business sponsors, and C-suite audiences.
Nice to have
- Prior experience managing AI, Generative AI, or based programs in a client-facing delivery context.
- Experience managing distributed offshore-onshore delivery teams across multiple time zones.
- Knowledge of pre-sales processes — ability to contribute to proposals, effort estimates, and client solution presentations.
- Bachelor's or Master's degree in Engineering, Computer Science, Business Administration, or a relevant experience
What We Offer
- Tailored development plan with career coaching
- Regular feedback – we value your opinion, and we appreciate new ideas
- International career and project opportunities
- Deepen your working knowledge of intelligent automation through our structured training courses
- Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges
- Work in different international and cross-cultural teams for each project
Benefits
- 100% payroll + benefits by law
- Work from home (Anywhere in México)
- 30-day Christmas bonus
- 16 vacation days
- 1 economic day a year
- Grocery coupons
- Savings fund
- Home office stipend
- Major medical insurance
- Life insurance
- Training & certifications
Additional Content
General Responsibilities
Program Governance & Delivery Oversight
- Own end-to-end program governance — establishing the PMO structure, governance forums, and reporting cadences. Define and manage the integrated program plan across all workstreams (RPA, Agentic Workflows,Generative AI), tracking milestones, dependencies, and critical path.
- Run project planning, reviews, and RAG with technical leads; maintain velocity metrics and remove blockers.
- Ensure all deliverables are tracked against scope, schedule, budget, and quality criteria, with proactive escalation of deviations.
- Maintain program documentation status reports, and decision logs — to the highest standards.
Risk, Issue & Change Management
- Own the program RAID log.
- Proactively identify, assess, and prioritise risks across all workstreams with clear ownership and mitigation plans.
- Design and enforce the change control process — evaluating scope changes for impact on timeline, budget, and resources before presenting recommendations to the steering committee. Establish escalation pathways and manage critical issues to resolution.
- Conduct regular risk workshops to embed a risk-aware culture within the delivery team.
Client & Stakeholder Management
- Serve as the primary point of contact for clients program stakeholders — building trusted relationships with business sponsors, technology executives, and operational teams.
- Prepare and present executive-level status reports, steering committee packs, and milestone reviews to senior leadership.
- Facilitate alignment between clients internal teams and the delivery organisation, managing expectations and resolving conflicts.
Resource & Capacity Management
- Own resource planning across the program — forecasting demand, managing onboarding/offboarding, and ensuring the right skills are available across all workstreams.
- Track utilization, manage bench transitions, and coordinate with HR and recruitment for timely fulfilment of open roles.
- Foster a high-performance, distributed team culture — supporting wellbeing, recognizing contributions, and maintaining morale.
Budget, Commercials & Financial Governance
- Own the program budget — tracking actuals against forecast, managing contingency, and producing monthly financial reports for internal and client governance.
- Identify and escalate budget risks early; implement corrective actions to maintain P&L health.
- Support commercial activities including SOW management, change order negotiations, invoice tracking, and contract renewals.
- Contribute effort estimates, resource plans, and delivery timelines to pre-sales and solutioning for new workstreams or extensions.
Automation and AI Program Context & Digital Fluency
- This role requires a Program Manager with hands-on fluency across modern AI and automation delivery — capable of holding credible, substantive conversations with AI Engineers, Architects on feasibility, timelines, and technical dependencies.
- Oversee delivery of intelligent automation and RPA workstreams — understanding bot lifecycle management, exception handling frameworks, orchestration platforms, and the interplay between RPA, AI, and enterprise systems.
- Act as a translator and bridge between business stakeholders who think in outcomes and technical teams who think in architectures — facilitating shared understanding and aligned decision-making across both worlds.
Continuous Improvement & Reporting
- Establish and track program KPIs and OKRs;
- Produce regular insights on delivery health, team performance, and program ROI.
- Lead retrospectives and implement lessons learned to build a culture of continuous improvement.
- Contribute to internal PM frameworks, playbooks, and templates for AI program delivery — creating reusable assets for future engagements.
Qualifications & Experience
- 5+ years of program management experience managing large-scale digital transformation, Automation, or AI/ML programs.
- Experience with UiPath migrations
- Proven track record of managing cross-functional teams of 15+ people across multiple concurrent workstreams.
- Hands-on experience with Agile, Scrum, and SAFe delivery frameworks; comfortable operating in hybrid Agile-Waterfall environments.
- Experience with program financials — budget ownership, P&L tracking, and commercial/contract management.
- Exceptional communication and executive presentation skills — able to adapt style for engineering teams, business sponsors, and C-suite audiences.
Nice to have
- Prior experience managing AI, Generative AI, or based programs in a client-facing delivery context.
- Experience managing distributed offshore-onshore delivery teams across multiple time zones.
- Knowledge of pre-sales processes — ability to contribute to proposals, effort estimates, and client solution presentations.
- Bachelor's or Master's degree in Engineering, Computer Science, Business Administration, or a relevant experience
What We Offer
- Tailored development plan with career coaching
- Regular feedback – we value your opinion, and we appreciate new ideas
- International career and project opportunities
- Deepen your working knowledge of intelligent automation through our structured training courses
- Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges
- Work in different international and cross-cultural teams for each project
Benefits
- 100% payroll + benefits by law
- Work from home (Anywhere in México)
- 30-day Christmas bonus
- 16 vacation days
- 1 economic day a year
- Grocery coupons
- Savings fund
- Home office stipend
- Major medical insurance
- Life insurance
- Training & certifications