QA Analyst, Member Services
oneimaging • Remote
Posted: July 7, 2026
Job Description
We’re looking for an experienced Member Services Quality & Compliance Analyst to support and drive the performance, consistency, and member experience across our Member Services organization. This person will be a foundational member of the team and responsible for auditing member interactions, driving operational quality standards, and ensuring every touchpoint reflects both regulatory excellence and the high-touch experience that defines OneImaging.
What you'll do:
- Create and build the framework of the QA team to measure Build agent compliance and service excellence within a high-growth, tech-enabled healthcare environment
- Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint.
- Develop and refine quality scorecards that balance technical compliance (SLA accountability, funnel visibility) with the human side of care navigation.
- Organize and support calibration sessions with Operational leaders to ensure a unified vision of "quality" and facilitate the closing of feedback loops.
- Identify trends in member friction points—whether it’s scheduling delays or insurance hurdles—and collaborate with relevant cross functional team to resolve.
About you:
- 3+ years in call center quality/compliance roles, ideally within Digital Health, Health Insurance, or Tech-Enabled Services.
- Proven track record of high-volume quality audits and navigating complex regulatory landscapes
- Proficiency in analyzing funnel metrics and quality data to drive operational improvements.
- Comfortable operating in ambiguity and helping build scalable processes within a high-growth startup environment.
- Experience with modern QA platforms (e.g., Playvox, MaestroQA) and CRM systems (Salesforce/Zendesk).
Additional Content
We’re looking for an experienced Member Services Quality & Compliance Analyst to support and drive the performance, consistency, and member experience across our Member Services organization. This person will be a foundational member of the team and responsible for auditing member interactions, driving operational quality standards, and ensuring every touchpoint reflects both regulatory excellence and the high-touch experience that defines OneImaging.
What you'll do:
- Create and build the framework of the QA team to measure Build agent compliance and service excellence within a high-growth, tech-enabled healthcare environment
- Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint.
- Develop and refine quality scorecards that balance technical compliance (SLA accountability, funnel visibility) with the human side of care navigation.
- Organize and support calibration sessions with Operational leaders to ensure a unified vision of "quality" and facilitate the closing of feedback loops.
- Identify trends in member friction points—whether it’s scheduling delays or insurance hurdles—and collaborate with relevant cross functional team to resolve.
About you:
- 3+ years in call center quality/compliance roles, ideally within Digital Health, Health Insurance, or Tech-Enabled Services.
- Proven track record of high-volume quality audits and navigating complex regulatory landscapes
- Proficiency in analyzing funnel metrics and quality data to drive operational improvements.
- Comfortable operating in ambiguity and helping build scalable processes within a high-growth startup environment.
- Experience with modern QA platforms (e.g., Playvox, MaestroQA) and CRM systems (Salesforce/Zendesk).