Remote Senior Management Consultant - Client Accounts

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Senior Client Success Manager. In this pivotal role, you will be responsible for nurturing long-lasting relationships with clients, ensuring their needs are met, and strategically guiding them towards achieving their business goals. You will lead a dedicated team to enhance client satisfaction and drive retention while maximizing the value they receive. As we continue to expand our portfolio, your expertise in building effective partnerships will be crucial. You will transform how we approach account management and client interactions, making sure our approach is proactive and aligned with client success, creating an impact that resonates deeply within their organizations.
• Accountabilities Own the Net Retention Rate (NRR) and Gross Retention Rate (GRR), developing early warning systems for account risks. Maintain executive-level relationships within the HubSpot partner ecosystem, leveraging resources for client success. Design frameworks that reimagine Account Managers as strategic partners embedded in client roadmaps. Analyze client lifecycles for relationship growth opportunities and risk mitigation. Standardize and oversee quarterly business reviews translating technical milestones into business ROI. Lead the 'Expansion' efforts in Net Revenue Retention, coaching teams to identify growth opportunities. Ensure appropriate commercial governance to prevent scope creep while maintaining client satisfaction.
• Requirements Proven track record in enhancing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Experience in evolving client relationships toward strategic partnerships, focusing on Lifetime Value (LTV). Executive presence to serve as a trusted advisor to C-suite stakeholders. Expertise in managing KPIs that promote proactive account management. Demonstrated ability to collaborate across functions including PMO, Strategy, and Delivery. Advanced conflict resolution and mediation skills to navigate complex client challenges. History of leading Account Management teams with a focus on delivering business value.
• Benefits Fully remote work environment offering flexibility. Opportunity to lead and shape the Account Management strategy. Access to professional development and mentorship opportunities. Competitive salary and performance-based bonuses. Health and wellness benefits supporting work-life balance. Collaboration with a dedicated and experienced team. Access to cutting-edge tools and technologies.
• Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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