Romanian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Romanian Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals into high-impact roles, ensuring that both our candidates and clients thrive within the dynamic landscape of global business.

Job Overview

We are currently scouting for a talented individual to fill the Romanian Speaking Player Support Specialist position in Bulgaria for a major player in the Gaming & Esports sector. This is an exceptional opportunity to launch a career in one of the most exciting, fast-paced industries while enjoying a fully supported relocation experience.

Key Responsibilities

• Provide high-quality support to gaming community members via live chat, email, and tickets in Romanian.
• Assist players with technical troubleshooting, account management, and in-game transaction inquiries.
• Stay updated on the latest industry trends within Gaming & Esports to provide expert-level guidance.
• Collaborate with internal teams to escalate complex technical bugs or community issues.
• Ensure all interactions reflect the premium brand voice of our Gaming & Esports client.
• Maintain a deep understanding of game mechanics, patches, and tournament events to assist the user base effectively.
• Contribute to the continuous improvement of the support knowledge base through player feedback.

Romanian Speaking Player Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in pl...

• Native or fluent Romanian (spoken and written) skills are mandatory for this role.
• Valid EU passport (mandatory for employment in Bulgaria).
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• Excellent communication skills with a customer-centric mindset.
• Ability to thrive in a multicultural, on-site office environment in Sofia, Bulgaria.
• Previous experience in customer service or community management is highly advantageous.