Russian Speaking Customer Solutions Consultant - Work In Sofia, Bulgaria

Russian Speaking Customer Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing partner, renowned for connecting elite talent with industry-leading firms across Europe. We specialize in executive search and recruitment within the Customer Support Services sector, ensuring that professionals find meaningful, long-term career growth in the most vibrant European hubs.

Job Overview

We are currently seeking a high-caliber professional to fill the Russian Speaking Customer Solutions Consultant position in Bulgaria. This role is a unique opportunity to join a top-tier team in the Customer Support Services industry, where you will provide expert guidance and tailored solutions to an international client base, all while enjoying the cultural richness of Sofia.

Key Responsibilities

• Act as the primary point of contact for Russian-speaking clients, delivering exceptional service within the Customer Support Services sector.
• Resolve complex inquiries, ensuring high levels of customer satisfaction and brand loyalty.
• Maintain detailed client documentation to ensure accurate reporting and service excellence.
• Collaborate with cross-functional teams to streamline workflows and improve overall service delivery.
• Proactively identify opportunities for service enhancements, contributing to the growth of our Russian-speaking jobs portfolio in Bulgaria.
• Achieve individual and team KPIs in a fast-paced, customer-centric environment.
• Contribute to a high-performance culture by sharing industry knowledge and best practices.

Russian Speaking Customer Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing partner, renowned for connecting elite talent with industry-leading firms across Europe. We specialize in executi...

• Native or fluent Russian (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team.
• Previous experience in the Customer Support Services industry or a similar client-facing role.
• Strong problem-solving abilities and a commitment to delivering world-class service.
• Valid EU passport (mandatory) to facilitate seamless onboarding for this position in Bulgaria.
• Availability to work on-site in Sofia, Bulgaria.