Russian Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria
Mercier Consultancy Group • Portugal • France
Posted: September 26, 2026
Job Description
Russian Speaking Player Support Specialist for Supercell Games
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting world-class talent with industry-leading organizations across the globe. We pride ourselves on facilitating career-defining opportunities within the Gaming & Esports sector, ensuring our candidates land the most prestigious jobs in Bulgaria and beyond.
Job Overview
We are looking for a passionate gamer to fill the Russian Speaking Player Support Specialist for Supercell Games position in Bulgaria. This role is a unique gateway for those seeking Russian-speaking jobs within the high-octane world of Gaming & Esports, where you will provide top-tier assistance to a global community of players.
Key Responsibilities
- Deliver exceptional customer service to the Russian-speaking user base of world-famous Supercell gaming titles.
- Troubleshoot technical issues, billing inquiries, and account management concerns within the Gaming & Esports ecosystem.
- Maintain a deep knowledge of current game mechanics, events, and community trends to assist players effectively.
- Proactively identify and escalate recurring technical bugs or player feedback to the development and quality assurance teams.
- Foster a positive and welcoming environment for players in every interaction, ensuring the highest standards of the Supercell brand.
- Contribute to the continuous improvement of support protocols within our bustling Gaming & Esports center in Sofia.
- Native or fluent Russian (spoken and written) is mandatory for this role.
- Strong proficiency in English to collaborate within our international team.
- A genuine passion for mobile gaming, specifically Supercell titles, is highly valued for this Gaming & Esports role.
- Excellent problem-solving skills and a customer-centric mindset.
- Valid EU passport or a legal right to work in Bulgaria.
- Previous experience in customer support or the gaming industry is a significant advantage.