Sales Operations Analyst

What You’ll Do

We are looking for a high-energy and independent analyst to assist with planning, organizing, and enhancing the sales organization in an effort to maximize productivity as part of a quickly growing sales organization!

• To help align sales goals to company strategy and collaborate across the revenue teams, enact quality control measures to ensure consistent and reliable processes are in place to support those goals
• Strategize with sales leadership to improve sales processes (including sales methodology, enablement, and operations) and reporting to ensure proper visibility of leading indicators that inform proactive decisions
• Oversee CRM (Salesforce) performance and engagement across the sales team to ensure adoption and adherence to policy and standard operating procedures (e.g. completing missing properties, correcting mis-matched records, etc..)
• Champion data hygiene: Audit and maintain Salesforce data integrity by merging duplicates, correcting inaccuracies, and running routine data-cleanup operations to ensure reliable reporting.
• Support the frontline: Serve as the first line of defense for day-to-day sales user issues, troubleshooting system roadblocks, and unblocking reps so they can focus on selling.
• Optimize the tech stack: Assist in managing and configuring our broader revenue tech ecosystem alongside Salesforce—troubleshooting issues across platforms like Outreach, Chili Piper, and Gong.
• Drive process improvement: Monitor how the sales team actually interacts with newly rolled-out processes and gather on-the-ground feedback to help leadership refine and optimize workflows.
• Tackle ad-hoc RevOps projects: Collaborate with the broader Revenue Operations team on strategic initiatives, assisting with everything from data migrations to new tool implementations.
• Build the playbook: Document standard operating procedures (SOPs) and create accessible "how-to" guides and training materials to improve user adoption.
• Surface insights: Help build and maintain reports and dashboards to give sales managers clear, accurate visibility into pipeline health and rep activity.

 

What You’ll Bring:

• 1+ years experience sales, operations, and sales operations management
• Experience working in SaaS or a fast-paced startup environment.
• Intrinsically motivated. No one needs to tell you what to do, you just do it 
• Excellent presentation, communication, and interpersonal skills
• Demonstrated ability to summarize key insights and effectively communicate them to leadership (especially Revenue Operations).
• Experience with following defined processes using a CRM (Salesforce is a plus)
• Innate interest in startups, sales, and technology, with a strong desire to be a top performer
• Strong organizational and time management skills