Salesforce Core Leader

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

Job Purpose

As the Salesforce Core Leader based in London, you will drive technical excellence, solution delivery, and commercial growth across our Salesforce practice. In this role, you will lead development teams, partner closely with enterprise clients on complex Service Cloud and Salesforce Core implementations, and spearhead technical presales initiatives including RFPs and estimations. You will bridge deep technical mastery with GTM strategy by developing innovative solution accelerators and delivering high-impact client presentations. Serving as a trusted advisor to both clients and internal teams, you will champion platform best practices and shape the future of digital commerce solutioning.

Key Responsibilities

• Direct and mentor Salesforce project development teams, ensuring clear alignment with client needs, development processes, and overall project success.
• Spearhead presales activities, including responding to RFPs/pursuits, constructing effort estimates, building demos, and delivering client presentations.
• Lead client discussions to showcase Astound Digital's Salesforce capabilities, tailoring offerings and proactively developing solution accelerators to support GTM initiatives.
• Provide expert consultation to clients and internal teams on Salesforce best practices, architectural design, and process improvement opportunities.
• Manage client escalations professionally and efficiently, taking complete ownership to drive rapid issue resolution.
• Stay updated on market trends and emerging Salesforce features, continuously applying platform innovations to elevate project outcomes.
• Deliver thought leadership on Salesforce methodologies, tools, and best practices to foster continuous delivery improvement across the organization.

 

Qualifications and Skills

• 10+ years of overall technical implementation experience, including a minimum of 4 years serving as an SME or Leader for Salesforce Core (specifically Service Cloud).
• 5+ years of hands-on Apex programming (triggers, controllers, classes) and 3+ years with Lightning Web Components (LWC) or Lightning Aura Components.
• 2+ years of proven team leadership experience managing technical development teams through full Salesforce SDLC lifecycles.
• Demonstrated capability in estimating RFP pursuits, building solution models, and documenting core assumptions.
• Hands-on proficiency with standard Salesforce APIs (REST, Bulk, Streaming), Salesforce data tools, and Lightning Framework.
• Solid understanding of software architecture design using object-oriented principles, modularity, design patterns, and complex application logic.
• Excellent technical documentation skills, foundational knowledge of project management, and a strong understanding of end-to-end Salesforce delivery processes.

Candidates must be local to London. 

What we offer in return

• Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe.
• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
• Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
• Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.

Why work for Astound Digital?

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!