Second Line Platform Support Analyst

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Second Line Platform Support Analyst in India. This role offers an exciting opportunity to support and maintain critical business applications within a fast-paced, global technology environment. You will play a key role in delivering high-quality platform support, troubleshooting complex technical issues, and ensuring seamless operations for both internal and external users. Working closely with cross-functional teams, you will help resolve incidents, manage service requests, and contribute to continuous improvement initiatives across the support function. The position combines technical problem-solving, customer service excellence, and operational collaboration, making it ideal for professionals who enjoy working in dynamic and distributed environments. You will gain exposure to modern technologies, cloud infrastructure, scripting, and enterprise application support while contributing to mission-driven initiatives focused on digital trust and brand protection. This is an excellent opportunity for someone eager to grow their technical expertise within a collaborative and innovation-driven remote workplace.
• Accountabilities: Provide second-line technical support for business applications, including web and desktop platforms used across the organization. Manage and resolve incidents, service requests, and problem tickets through phone, email, and ITSM platforms while meeting defined service level targets. Investigate, troubleshoot, and identify root causes of technical issues, ensuring timely communication and resolution for stakeholders. Collaborate with platform support teams and cross-functional departments to deliver efficient and customer-focused support services. Coordinate and manage urgent or high-priority support issues while ensuring accurate escalation procedures when necessary. Support and maintain Windows-based environments, including Scheduler, Event Viewer, and IIS administration activities. Utilize scripting and database querying skills to diagnose issues, automate tasks, and improve support processes. Contribute to documentation, operational procedures, knowledge sharing, and support best practices. Monitor and support application performance, APIs, and system integrations within enterprise environments. Assist in maintaining efficient communication and collaboration across geographically distributed teams and time zones. Participate in continuous improvement initiatives to enhance service quality, operational efficiency, and customer experience. Requirements: Strong experience supporting enterprise business applications in a technical support or platform support environment. Proficiency with Windows administration tools including Scheduler, Event Viewer, and IIS. Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset. Experience working with ITSM ticketing systems and managing incidents, problems, and service requests effectively. Knowledge of scripting languages such as PowerShell, Python, C/C#, Go, Java, or JavaScript. Experience with database querying technologies such as SQL or Elasticsearch. Understanding of web application architecture, including front-end, back-end, and APIs. Familiarity with cloud infrastructure platforms such as AWS, Azure, or Google Cloud is considered a plus. Exposure to messaging systems or queue technologies such as Kafka or RabbitMQ is advantageous. Excellent written and verbal English communication skills with the ability to work effectively across international teams. Strong organizational skills with the ability to prioritize tasks in fast-paced and dynamic environments. Collaborative mindset with the ability to work independently and proactively in remote or distributed teams. Flexibility to work across varying schedules, including day or night shifts when required. Passion for learning new technologies, improving processes, and delivering exceptional customer support. Benefits: Fully remote work opportunity within India. Exposure to global enterprise platforms, technologies, and distributed support environments. Opportunity to work with innovative technologies including cloud infrastructure, scripting, APIs, and enterprise applications. Collaborative and inclusive workplace culture focused on teamwork and professional growth. Career development opportunities within a fast-growing technology-driven environment. Experience working with international teams and globally recognized clients. Dynamic and supportive environment encouraging continuous learning and technical advancement. Equal opportunity workplace committed to diversity, inclusion, and employee wellbeing.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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