Senior Back Office Specialist
ThreeTrader • Taiwan
No Relocation
Posted: February 23, 2026
Job Description
💼 About the Role ｜ 關於這個職位
We are seeking a versatile and detail-oriented Broker Operations Specialist to join our dynamic team. This role combines responsibilities across customer onboarding, back-office operations, and broker project management. The ideal candidate will have experience in financial services, a strong understanding of compliance requirements, and the ability to collaborate effectively across teams to ensure seamless processes and an exceptional client experience.
📋 Responsibilities ｜ 工作職責
🔍 Onboarding | 客戶開戶
- Conduct KYC (Know Your Customer) activities, including PEP (Politically Exposed Persons) and sanctions screening, to ensure compliance with regulatory standards.
- Oversee customer onboarding for corporate, trust, and institutional clients, ensuring adherence to AML (Anti-Money Laundering) requirements.
- Collaborate with compliance teams to execute CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), and client offboarding processes.
- Assist with preparing regulatory and audit reports (e.g., AUSTRAC).
⚙️ Operational Support | 營運支援
- Process deposits and withdrawals with accuracy and in compliance with company policies and regulatory requirements.
- Respond to client inquiries and ensure timely updates on transactions.
- Coordinate with internal and external stakeholders to identify, analyze, and resolve funding-related issues or abnormal situations.
- Handle complex case types and escalate them to appropriate departments as needed.
📝 Project Management and SOP Development | 專案管理與流程規範
- Assist in launching new products, updating policies, and managing the impacts on various departments.
- Create, update, and distribute Standard Operating Procedures (SOPs) for onboarding, promotions, and operational processes.
- Coordinate and support projects aimed at process automation and operational efficiency.
- Organize and report data to track performance metrics such as onboarding volume and campaign effectiveness.
🤝 Cross-Team Collaboration | 跨部門協作
- Collaborate with marketing, compliance, and other departments to improve processes and deliver a seamless client experience.
- Strengthen communication between operational teams and other stakeholders, incorporating feedback to enhance workflows.
- Assist in training junior team members and refining training materials.
✅ What We're Looking For ｜ 應徵條件
- 4–6 years of hands-on experience in back-office or broker operations within a financial services or brokerage environment.
- Solid working knowledge of KYC/AML compliance, CDD/EDD frameworks, and funds processing.
- Experience with AUSTRAC reporting or FX/CFD brokerage operations is highly regarded.
- Comfortable working independently and taking ownership of complex, ambiguous situations.
- A natural inclination to share knowledge, improve processes, and raise the bar for the team around you.
- Japanese language proficiency is a bonus — particularly useful when supporting Japanese-speaking clients and partners.
Additional Content
💼 About the Role ｜ 關於這個職位
We are seeking a versatile and detail-oriented Broker Operations Specialist to join our dynamic team. This role combines responsibilities across customer onboarding, back-office operations, and broker project management. The ideal candidate will have experience in financial services, a strong understanding of compliance requirements, and the ability to collaborate effectively across teams to ensure seamless processes and an exceptional client experience.
📋 Responsibilities ｜ 工作職責
🔍 Onboarding | 客戶開戶
- Conduct KYC (Know Your Customer) activities, including PEP (Politically Exposed Persons) and sanctions screening, to ensure compliance with regulatory standards.
- Oversee customer onboarding for corporate, trust, and institutional clients, ensuring adherence to AML (Anti-Money Laundering) requirements.
- Collaborate with compliance teams to execute CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), and client offboarding processes.
- Assist with preparing regulatory and audit reports (e.g., AUSTRAC).
⚙️ Operational Support | 營運支援
- Process deposits and withdrawals with accuracy and in compliance with company policies and regulatory requirements.
- Respond to client inquiries and ensure timely updates on transactions.
- Coordinate with internal and external stakeholders to identify, analyze, and resolve funding-related issues or abnormal situations.
- Handle complex case types and escalate them to appropriate departments as needed.
📝 Project Management and SOP Development | 專案管理與流程規範
- Assist in launching new products, updating policies, and managing the impacts on various departments.
- Create, update, and distribute Standard Operating Procedures (SOPs) for onboarding, promotions, and operational processes.
- Coordinate and support projects aimed at process automation and operational efficiency.
- Organize and report data to track performance metrics such as onboarding volume and campaign effectiveness.
🤝 Cross-Team Collaboration | 跨部門協作
- Collaborate with marketing, compliance, and other departments to improve processes and deliver a seamless client experience.
- Strengthen communication between operational teams and other stakeholders, incorporating feedback to enhance workflows.
- Assist in training junior team members and refining training materials.
✅ What We're Looking For ｜ 應徵條件
- 4–6 years of hands-on experience in back-office or broker operations within a financial services or brokerage environment.
- Solid working knowledge of KYC/AML compliance, CDD/EDD frameworks, and funds processing.
- Experience with AUSTRAC reporting or FX/CFD brokerage operations is highly regarded.
- Comfortable working independently and taking ownership of complex, ambiguous situations.
- A natural inclination to share knowledge, improve processes, and raise the bar for the team around you.
- Japanese language proficiency is a bonus — particularly useful when supporting Japanese-speaking clients and partners.