Senior Customer Success Engineer

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Engineer based in the United States. As a Senior Customer Success Engineer, you will play a key role in helping enterprise customers maximize the value of a leading digital analytics platform. You will combine technical expertise with a customer-first mindset to guide implementations, optimize platform adoption, and deliver innovative solutions tailored to business objectives. Working closely with a diverse portfolio of clients, you will act as a trusted technical advisor throughout the customer lifecycle. This fully remote opportunity offers the chance to collaborate with cross-functional teams, solve complex technical challenges, and contribute directly to customer success. It is an ideal role for professionals who enjoy balancing hands-on engineering with strategic consulting in a fast-paced SaaS environment.
• Accountabilities Manage the technical onboarding, implementation, adoption, and long-term success of a portfolio of enterprise customers. Partner with stakeholders to understand business goals, define technical requirements, and design implementation strategies that support digital transformation initiatives. Configure the platform to meet customer needs, ensuring optimal performance and alignment with business objectives. Develop custom JavaScript solutions to capture analytics data and support advanced customer use cases. Build dashboards, reports, alerts, and other monitoring tools that provide clients with actionable insights into their digital experiences. Troubleshoot technical issues, optimize implementations, and provide expert guidance on web technologies, analytics, and performance best practices. Maintain strong client relationships while managing multiple projects, adapting to changing priorities, and delivering an exceptional customer experience. Requirements 5+ years of experience implementing, developing, or managing digital technology solutions. Previous experience in Customer Success, Professional Services, Solutions Consulting, Sales Engineering, or another customer-facing technical role. Strong proficiency in JavaScript, with hands-on experience developing custom solutions. Working knowledge of HTML, CSS, browser developer tools, page lifecycle concepts, and web performance optimization techniques. Experience with digital analytics platforms such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, Tealeaf, or similar technologies. Familiarity with modern front-end frameworks such as React, Angular, Vue, or native mobile technologies is considered an advantage. Excellent project management and organizational skills, with the ability to manage multiple customer engagements simultaneously. Outstanding communication and presentation skills, with the ability to engage effectively with both technical and non-technical stakeholders at all organizational levels. Adaptability, problem-solving abilities, and willingness to travel occasionally (approximately 10%). Benefits Competitive base salary of $120,000–$150,000, plus bonus eligibility. Comprehensive medical, dental, and vision coverage, with the majority of employee medical premiums covered. Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care FSA, and Employee Assistance Program (EAP). Telehealth services and optional life, disability, accident, and critical illness insurance. 401(k) retirement plan with employer matching contributions, plus equity opportunities. Unlimited Paid Time Off, paid sick leave, parental and adoption leave, and 13 company holidays. Flexible remote work environment with work-from-home and monthly business expense stipends. MacBook and home office equipment provided. Professional development, comprehensive onboarding, internal career growth opportunities, and recognition programs. Employee discount programs, referral bonuses, wellness initiatives, pet insurance discounts, and collaborative team events. Recharge program offering an extended three-week paid break after three years of service.
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