Senior Customer Success Engineer - Data & AI Security

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About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value. 

What You’ll Do

• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels. 
• Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption. 
• Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings. 
• Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews. 
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. 
• Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders. 
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment. 
• Collaborate on adoption and expansion initiatives to drive customer success. 
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value. 
• Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership. 

What You’ll Bring

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer). 
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures. 
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus. 
• Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications. 
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value. 
• Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations. 
• Excellent communication, cross-functional collaboration, and stakeholder management skills.