Senior Director, Public Sector Sales Operations

Role

We are looking for a Senior Director, Public Sector Sales Operations to join our team. This is a Remote role, reporting to the SVP, GTM Operations in the WW GTM Operations department. As a Senior Director of Business Operations in Sales Operations (Public Sector), you will serve as a high-level executive who bridges the gap between sales strategy, government procurement compliance, and operational execution. In this role, you will optimize revenue, streamline complex public-sector proposal processes, and scale go-to-market teams.

What you’ll do (Role Expectations)

• Defining and delivering leading sales metrics, key performance indicators, and other analytics to internal stakeholders in coordination with the business intelligence team

• Leading a weekly, monthly, and quarterly operating cadence for the AMS along with the AMS Sales Leader, with a focus on pipeline management and forecasting

• Driving monthly pipeline reviews to identify gaps in the sales process, ensure pipeline progression, and create action plans to address coverage and conversion challenges

• Leading operational planning for the AMS Sales organization, including quota/target assignment, account assignment, territory creation, and headcount planning aligned with the annual operating plan

• Providing operational expertise in overlay sales models, driving collaboration and alignment across cross-functional teams to improve efficiency and performance

Who You Are (Success Profile)

• You thrive in ambiguity and remain comfortable building the path as you walk it, viewing a dynamic environment as the raw material needed to build something meaningful.

• You operate with urgency and a relentless focus on execution, understanding that speed and quality are not mutually exclusive in a high-growth environment.

• You are deeply data-driven, leveraging analytics to find the truth, measure what matters, and replace assumptions with evidence to guide informed choices.

• You are resilient and adaptable, viewing change as an opportunity and maintaining your composure to guide teams through complex, high-pressure situations.

• You lead with integrity by doing the right thing even when it is difficult, maintaining a high standard of accountability, and building trust through transparent action.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

• 12+ years of related work experience within sales operations or similar role

• Bachelor's degree or equivalent work experience

• Experience in customer service orientation, analytics, and problem-solving

• Proven experience in overlay sales operations, managing and optimizing operational processes across cross-functional sales teams

What Will Make You Stand Out (Preferred Qualifications)

• MBA

• Software/SaaS industry experience

#LI-EV1 #LI-Remote

Role

We are looking for a Senior Director, Public Sector Sales Operations to join our team. This is a Remote role, reporting to the SVP, GTM Operations in the WW GTM Operations department. As a Senior Director of Business Operations in Sales Operations (Public Sector), you will serve as a high-level executive who bridges the gap between sales strategy, government procurement compliance, and operational execution. In this role, you will optimize revenue, streamline complex public-sector proposal processes, and scale go-to-market teams.

What you’ll do (Role Expectations)

• Defining and delivering leading sales metrics, key performance indicators, and other analytics to internal stakeholders in coordination with the business intelligence team

• Leading a weekly, monthly, and quarterly operating cadence for the AMS along with the AMS Sales Leader, with a focus on pipeline management and forecasting

• Driving monthly pipeline reviews to identify gaps in the sales process, ensure pipeline progression, and create action plans to address coverage and conversion challenges

• Leading operational planning for the AMS Sales organization, including quota/target assignment, account assignment, territory creation, and headcount planning aligned with the annual operating plan

• Providing operational expertise in overlay sales models, driving collaboration and alignment across cross-functional teams to improve efficiency and performance

Who You Are (Success Profile)

• You thrive in ambiguity and remain comfortable building the path as you walk it, viewing a dynamic environment as the raw material needed to build something meaningful.

• You operate with urgency and a relentless focus on execution, understanding that speed and quality are not mutually exclusive in a high-growth environment.

• You are deeply data-driven, leveraging analytics to find the truth, measure what matters, and replace assumptions with evidence to guide informed choices.

• You are resilient and adaptable, viewing change as an opportunity and maintaining your composure to guide teams through complex, high-pressure situations.

• You lead with integrity by doing the right thing even when it is difficult, maintaining a high standard of accountability, and building trust through transparent action.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

• 12+ years of related work experience within sales operations or similar role

• Bachelor's degree or equivalent work experience

• Experience in customer service orientation, analytics, and problem-solving

• Proven experience in overlay sales operations, managing and optimizing operational processes across cross-functional sales teams

What Will Make You Stand Out (Preferred Qualifications)

• MBA

• Software/SaaS industry experience

#LI-EV1 #LI-Remote