Senior Healthcare Customer Service Rep

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Healthcare Customer Service Rep in the United States. This role plays a key part in supporting patients through clear, empathetic, and efficient communication within a fast-paced healthcare revenue cycle environment. You will serve as the primary liaison between patients and healthcare providers, helping them navigate billing questions, insurance inquiries, and account-related concerns. The position requires strong attention to detail and the ability to manage high-volume inbound and outbound calls while maintaining a high standard of service quality. You will work across multiple healthcare systems and EMR platforms to resolve issues and ensure accurate account handling. This is a mission-driven role where your work directly improves patient experience and financial clarity. It is ideal for professionals who thrive in structured yet dynamic environments and are passionate about healthcare support.
• Accountabilities: Serve as the primary point of contact for patients, handling inquiries related to billing, insurance claims, account balances, and payment plans. Deliver high-quality customer service through inbound and outbound calls with a strong focus on first-call resolution. Navigate and update patient records using EMR systems such as Epic, Cerner, Meditech, or similar platforms. Interpret and explain healthcare documentation including EOBs, CPT/ICD-10 codes, authorizations, and medical billing statements. Research and resolve patient inquiries using internal tools, FAQs, and healthcare revenue cycle resources. Ensure compliance with HIPAA, PCI, and other healthcare regulatory standards while handling sensitive information. Maintain professionalism and empathy while managing high-volume, time-sensitive interactions. Requirements: High school diploma or GED required. Minimum 1+ year of experience in a healthcare call center or revenue cycle environment. Familiarity with healthcare billing processes, insurance terminology, and medical claims workflows. Experience using EMR systems such as Epic, Cerner, Meditech, or equivalent platforms. Strong understanding of healthcare terminology (EOBs, CPT, ICD-10, HCPCS, DRGs, etc.). Excellent communication skills with the ability to explain complex information clearly and empathetically. Ability to manage high call volumes while maintaining accuracy and service quality. Strong problem-solving skills with attention to detail and customer-focused mindset. Benefits: Competitive hourly pay range: $16.61 – $22.95 per hour (based on experience and location) Comprehensive benefits package including medical, dental, and vision coverage Opportunities for career growth within healthcare revenue cycle operations Remote work flexibility within the United States Exposure to advanced healthcare systems and technologies (EMR and revenue cycle platforms) Supportive and collaborative team environment focused on patient impact Ongoing training and professional development opportunities Inclusive workplace with equal employment opportunity practices.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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