Senior Instructional Designer

REE Medical is seeking a Senior Instructional Designer to build training content, SOPs, and operational documentation from the ground up. This role is embedded directly within operations and will work hands-on with subject matter experts to extract undocumented processes, design curriculum, and produce structured training materials across multiple teams. You will be responsible for creating e-learning content, facilitator guides, assessments, and process documentation in an environment where most institutional knowledge currently lives as tribal knowledge, scattered recordings, or informal notes. This is a builder role. You are designing and producing the training materials that will define how this organization onboards, upskills, and scales.

Key Responsibilities

Content Development & Instructional Design

• Build training content, SOPs, and workflow documentation from scratch for multiple operational teams with distinct processes and skill requirements
• Design structured learning paths that sequence content logically for new hire onboarding, cross-training, and ongoing skill development
• Create clear, engaging instructional content that breaks down complex multi-step workflows into consumable, retention-focused training
• Develop reusable templates and content standards that enable future content creators across the organization to build consistently

Process Documentation & SME Collaboration

• Conduct structured interviews and working sessions with subject matter experts and team managers to extract, validate, and document workflows
• Observe and map operational processes that currently exist only as tribal knowledge, turning "how we actually do things" into documented, trainable content
• Partner with leadership and team managers to identify training gaps, prioritize content builds, and validate accuracy of documented processes
• Translate complex operational procedures into structured documentation that serves both as training material and as living reference

Training Program Management

• Own the content architecture, determining how training is organized, categorized, and sequenced across teams and roles
• Establish content governance standards including version control, review cycles, update triggers, and ownership assignments
• Build and manage a content maintenance cadence, ensuring SOPs and training stay current as processes change
• Provide regular progress updates to leadership on build status, content coverage, and identified gaps

Continuous Improvement

• Support process enhancement initiatives by updating training and documentation as workflows are refined
• Identify opportunities where clearer documentation or better training design can improve operational performance
• Build feedback loops with teams to identify where training is falling short and iterate accordingly

REE Medical is seeking a Senior Instructional Designer to build training content, SOPs, and operational documentation from the ground up. This role is embedded directly within operations and will work hands-on with subject matter experts to extract und...

• Bachelor's Degree in Instructional Design, Organizational Development, Communications, or equivalent relevant experience
• 5+ years of  experience in instructional design, curriculum development, or L&D content creation, with at least 2 years focused on operational or process-based training
• Demonstrated portfolio of training programs, SOPs, or curriculum built from scratch in environments where documentation did not previously exist
• Experience supporting complex, multi-department operations with 50+ employees across distinct teams, each with unique workflows and training needs
• Proven experience leading SME extraction sessions, including structuring interviews, validating process accuracy, and converting verbal knowledge into published, structured training content
• Experience architecting training platforms end-to-end, including information hierarchy, role-based learning paths, content categorization, and user navigation
• Strong written communication with the ability to translate highly technical, multi-step operational processes into clear, accessible training for varied skill levels
• Experience establishing and maintaining content update cycles tied to process changes, ensuring training never falls out of alignment with live operations

 

Preferred Qualifications

• Experience with Trainual or similar SOP-focused training platforms (Lessonly, Guru, Confluence, Notion)
• Experience building training infrastructure for organizations during periods of rapid growth or operational scaling (2x+ headcount growth)
• Background in operations-heavy environments with multi-step, compliance-sensitive workflows requiring high accuracy
• Experience integrating multimedia content (Loom recordings, screen captures, embedded video) into structured training modules
• Experience working in remote-first or distributed team environments across multiple time zones
• Comfort working across multiple operational systems (project management, CRM, communication platforms) and documenting how they interconnect within workflows
• Experience creating train-the-trainer programs or enabling managers to become content contributors within an established framework

REE Medical is seeking a Senior Instructional Designer to build training content, SOPs, and operational documentation from the ground up. This role is embedded directly within operations and will work hands-on with subject matter experts to extract undocumented processes, design curriculum, and produce structured training materials across multiple teams. You will be responsible for creating e-learning content, facilitator guides, assessments, and process documentation in an environment where most institutional knowledge currently lives as tribal knowledge, scattered recordings, or informal notes. This is a builder role. You are designing and producing the training materials that will define how this organization onboards, upskills, and scales.

Key Responsibilities

Content Development & Instructional Design

• Build training content, SOPs, and workflow documentation from scratch for multiple operational teams with distinct processes and skill requirements
• Design structured learning paths that sequence content logically for new hire onboarding, cross-training, and ongoing skill development
• Create clear, engaging instructional content that breaks down complex multi-step workflows into consumable, retention-focused training
• Develop reusable templates and content standards that enable future content creators across the organization to build consistently

Process Documentation & SME Collaboration

• Conduct structured interviews and working sessions with subject matter experts and team managers to extract, validate, and document workflows
• Observe and map operational processes that currently exist only as tribal knowledge, turning "how we actually do things" into documented, trainable content
• Partner with leadership and team managers to identify training gaps, prioritize content builds, and validate accuracy of documented processes
• Translate complex operational procedures into structured documentation that serves both as training material and as living reference

Training Program Management

• Own the content architecture, determining how training is organized, categorized, and sequenced across teams and roles
• Establish content governance standards including version control, review cycles, update triggers, and ownership assignments
• Build and manage a content maintenance cadence, ensuring SOPs and training stay current as processes change
• Provide regular progress updates to leadership on build status, content coverage, and identified gaps

Continuous Improvement

• Support process enhancement initiatives by updating training and documentation as workflows are refined
• Identify opportunities where clearer documentation or better training design can improve operational performance
• Build feedback loops with teams to identify where training is falling short and iterate accordingly

REE Medical is seeking a Senior Instructional Designer to build training content, SOPs, and operational documentation from the ground up. This role is embedded directly within operations and will work hands-on with subject matter experts to extract und...

• Bachelor's Degree in Instructional Design, Organizational Development, Communications, or equivalent relevant experience
• 5+ years of  experience in instructional design, curriculum development, or L&D content creation, with at least 2 years focused on operational or process-based training
• Demonstrated portfolio of training programs, SOPs, or curriculum built from scratch in environments where documentation did not previously exist
• Experience supporting complex, multi-department operations with 50+ employees across distinct teams, each with unique workflows and training needs
• Proven experience leading SME extraction sessions, including structuring interviews, validating process accuracy, and converting verbal knowledge into published, structured training content
• Experience architecting training platforms end-to-end, including information hierarchy, role-based learning paths, content categorization, and user navigation
• Strong written communication with the ability to translate highly technical, multi-step operational processes into clear, accessible training for varied skill levels
• Experience establishing and maintaining content update cycles tied to process changes, ensuring training never falls out of alignment with live operations

 

Preferred Qualifications

• Experience with Trainual or similar SOP-focused training platforms (Lessonly, Guru, Confluence, Notion)
• Experience building training infrastructure for organizations during periods of rapid growth or operational scaling (2x+ headcount growth)
• Background in operations-heavy environments with multi-step, compliance-sensitive workflows requiring high accuracy
• Experience integrating multimedia content (Loom recordings, screen captures, embedded video) into structured training modules
• Experience working in remote-first or distributed team environments across multiple time zones
• Comfort working across multiple operational systems (project management, CRM, communication platforms) and documenting how they interconnect within workflows
• Experience creating train-the-trainer programs or enabling managers to become content contributors within an established framework