Senior Manager, Customer Insights

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Customer Insights in the United States. This role sits at the intersection of data, healthcare economics, and commercial strategy, transforming complex clinical and utilization data into clear, compelling insights that demonstrate measurable value for enterprise clients. You will play a key role in shaping how customer impact and ROI are communicated, partnering closely with Customer Success, Sales, and senior leadership teams. Operating in a fast-paced, data-driven environment, you will develop insights strategies, build executive-level narratives, and support high-stakes commercial conversations. The position requires strong analytical depth, storytelling ability, and comfort working with multi-source datasets such as claims and product usage data. You will also contribute to the evolution of global reporting frameworks and continuously improve how insights are generated and delivered. This is a highly visible role for someone who enjoys combining analytics, strategy, and client-facing influence to drive business impact.
• Accountabilities Develop and execute a customer insights strategy leveraging advanced analytics and AI-driven tools to improve speed, scalability, and quality of insights. Translate complex clinical, product, and health economic data into compelling ROI narratives for client-facing and executive presentations. Conduct deep-dive analyses on member behavior, utilization patterns, and program performance to generate actionable business insights. Collaborate with Customer Success, Sales, and cross-functional teams to strengthen client value stories and commercial positioning. Own and enhance recurring global reporting packages delivered to clients and internal stakeholders. Support senior leadership by surfacing strategic opportunities and informing key business priorities through data-driven insights. Partner across functions to continuously improve analytical frameworks, methodologies, and storytelling approaches. Requirements Bachelor’s degree or higher in a quantitative, analytical, or related field. 5+ years of experience in customer insights, commercial analytics, consulting, or similar data-driven business roles. Strong experience working with SQL and Python for end-to-end data analysis and insight generation. Proven ability to translate complex datasets into clear, executive-ready narratives and ROI-focused storytelling. Experience working in client-facing or business strategy environments with strong stakeholder engagement. Demonstrated ability to leverage AI tools to enhance analytical workflows and productivity. Strong communication skills with the ability to influence both technical and non-technical audiences. Ability to manage multiple complex projects independently in a fast-paced environment. Benefits Competitive compensation ranging from approximately $128,341 to $201,679, including base, variable, and equity components. Equity participation in a high-growth, mission-driven organization. Comprehensive health, dental, and vision insurance plans. 401(k) retirement plan and financial advisory services. Flexible working hours with a remote-first environment. Paid time off, company holidays, and parental leave benefits. Life, disability, and supplemental insurance coverage options. Access to digital therapy services for employees and their families. Additional wellbeing and lifestyle support programs.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
• apply for this job