Senior Manager, Customer Success

Your Role:

Develop and manage a team of Customer Success Managers and strategic client accounts. Responsible for driving revenue, cultivating executive-level client relationships, as well as the day-to-day oversight of these important clients
Your Opportunity:

• Build and manage a team of account managers to ensure a high level of customer satisfaction and retention by building customer relationships and providing tailored service and creative solutions for our entire portfolio of customers
• Demonstrate a strong knowledge of our software products, operational procedures and brings together all key operating groups supporting each Enterprise client
• Develops strategy to ensure each customer’s expectations, growth and ROI is met and Tenable’s software products are adding value
• Establish and maintain strong a professional working relationship with Research and Design, Sales, Sales Operations, Marketing and Customer Advocacy
• Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion
• Lead account management team meetings, engage and manage necessary stakeholders for project deliverables
• Forecast and track key account performance metrics
• Regularly conduct monthly and quarterly strategic business reviews with all Enterprise accounts and oversee development of action plans to address any issues
• Identify growth opportunities with Enterprise accounts and collaborate with appropriate sales representative to ensure growth
• Recruit, lead and provide training, coaching and team development to account management team
• May perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need:

• BA/BS degree
• 10+ years of experience in sales, sales management, account management, preferably in a technology (SaaS) company
• Minimum 7 years of leadership experience managing teams up to 10 people
• Prior experience scaling up a team, ensuring the team has a track record of exceeding client and revenue expectations
• Strong focus on customer relationship management, product adoption and implementation, and partner support
• Capable of interfacing well at all levels within a company and a client base
• Proactive, results-driven, and thrive in team-oriented, fast-paced environments
• Strong communication skills demonstrated through the ability to communicate clearly, effectively, and persuasively through verbal and written presentation
• Intelligent and exhibits high degree of integrity
• Excellent organization, motivational and leadership skills
• Proven account management skills delivering client focused SaaS based solutions to Enterprise client base
• Demonstrated ability to communicate, present and influence credibly and effectively to all levels within the organization
• Ability to quickly understand client business structures and needs and articulate and demonstrate what is required for a successful implementation of customer expectations
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce professional presentations, reports and analysis for management
• Experience with CRM systems (SalesForce.com and NetSuite a plus);
• Ability to sit and work at a computer for extended periods of time
• Ability and willingness to travel up to 25%

And Ideally:

• Technical background with proven knowledge of SaaS applications, software configuration, and client server technologies; Network Security
• MBA

#LI-Hybrid #LI-MF1