Senior Manager, Infrastructure

What You’ll Do

NetDocuments is seeking a Senior Manager, Datacenter & Cloud Applications to lead a team and function that will evolve alongside our infrastructure strategy. Initially, you’ll lead the day-to-day operations of our Datacenter Infrastructure team, ensuring our on-premise environments operate with a high degree of reliability, security, and scalability. As our public cloud journey matures, you’ll build and lead a team of cloud application engineers who operate as hands-on AWS engineers and trusted operational partners to our broader engineering organization. This role is ideal for a leader who can operate credibly across both physical infrastructure and cloud-native environments and who is excited to actively shape the transition between them.

You will:

Datacenter & Infrastructure Operations

• Lead day-to-day datacenter operations as part of the Cloud Infrastructure organization, ensuring stability, reliability, and performance across our physical environments.

• Oversee operational practices across hardware, network, compute, and supporting infrastructure.

• Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain reliable and scalable infrastructure supporting NetDocuments products.

• Ensure infrastructure operations align with security and compliance requirements, including SOC 2 Type II and ISO 27001.

• Maintain and evolve business continuity and disaster recovery plans as infrastructure and business needs change.

Cloud Transformation & Application Operations

• Lead the evolution of the team from traditional datacenter and infrastructure operations toward AWS-native cloud application engineering.

• Manage and operate AWS PaaS services supporting NetDocuments SaaS applications as our public cloud footprint expands.

• Establish cloud-native operational practices that improve reliability, scalability, automation, and engineering efficiency.

• Position the team as hands-on engineering contributors capable of building and operating directly against cloud-native services.

• Partner with product engineering teams to align Cloud Operations capabilities with product roadmaps and technical priorities.

Observability, Reliability & Incident Management

• Establish and maintain observability standards and practices across infrastructure and cloud environments in partnership with key stakeholders.

• Ensure appropriate logging, monitoring, telemetry, and operational visibility are incorporated into infrastructure and application environments.

• Provide leadership for incident response subject matter experts in alignment with the established Incident Management process.

• Identify opportunities to improve production reliability through automation, operational standards, and proactive infrastructure improvements.

• Ensure Cloud Operations standards for observability, incident response, reliability, and security are represented within product engineering teams.

People Leadership & Team Development

• Lead, mentor, and develop engineers through a significant evolution in the team’s technical responsibilities and operating model.

• Build development plans that help engineers expand from datacenter and infrastructure operations into AWS-native platform engineering.

• Establish certification paths, hands-on learning opportunities, and technical development plans that prepare the team for increased cloud ownership.

• Build a team capable of serving as both engineering contributors and trusted operational advisors to the broader organization.

• Create clear expectations, accountability, and development opportunities as the team’s responsibilities evolve.

Cross-Functional & Strategic Leadership

• Build trusted partnerships across the CTO organization, particularly with Engineering, Architecture, and Cloud Operations leadership.

• Serve as an operational liaison between Cloud Operations and product engineering teams.

• Ensure the team is appropriately embedded with engineering organizations to contribute to roadmap planning and execution.

• Develop the team into trusted advisors to other Cloud Operations functions and engineering stakeholders.

• Support strategic planning, budgeting, capacity planning, and investment decisions for the organization.

 

What You’ll Need to Be Successful

• Bachelor’s degree in Computer Science or a related technical field, or equivalent practical experience.

• 12+ years of professional experience in cloud or infrastructure engineering and operations, preferably within a SaaS environment.

• 6+ years of people leadership experience, including demonstrated success leading teams through significant changes in technical direction, capabilities, or operating models.

• Hands-on or operational experience with physical datacenter environments, including hardware lifecycle, facilities, networking, and compute infrastructure.

• Working knowledge of AWS PaaS services, including technologies such as ECS/Fargate, DocumentDB, MSK, Valkey, and SES.

• Experience operating across both traditional infrastructure and public cloud environments.

• Experience implementing automation and DevOps practices within production operations environments.

• Demonstrated project and change management experience within a multinational organization.

• Experience with strategic planning, budgeting, and financial management.

• Familiarity with security and compliance frameworks such as SOC 2 Type II and ISO 27001.

 

What Will Make You Stand Out

• Experience leading an infrastructure organization through a significant datacenter-to-public-cloud transformation.

• Experience developing infrastructure engineers into cloud or platform engineers.

• Experience operating AWS PaaS services supporting large-scale SaaS applications.

• Experience partnering directly with product engineering teams in an embedded or shared-responsibility operating model.

• Experience building mature observability, incident response, business continuity, or disaster recovery programs.

• Experience operating infrastructure for enterprise SaaS products in highly regulated or security-conscious environments.

 

What You’ll Love About NetDocuments

• The People!

• 90% healthcare premiums company covered

• HSA company contribution

• 401K match at 4% with immediate vesting

• Flexible PTO (typically 3 to 4 weeks a year)

• 10 paid holidays

• Monthly contributions for life activities & wellness

• Access to LinkedIn Learning with monthly dedicated time to explore

• Connection, access, and mentorship from exceptional leaders

• Growing company with opportunities for advancement

• Authenticity and accountability from leadership

 

Compensation Transparency

The compensation range for this position is $190,000 - $210,000.

The posted cash compensation includes on-target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as experience, skills, qualifications, geographic location, and other job-related considerations.