Senior Operations Manager, One Medical - Dist Ops- Field, NorCal Healthcare Ops

• At One Medical, the Senior Operations Manager will support the continued delivery of the highest quality primary care to our combined One Medical commercial, senior health, and direct primary care offices

Description

• At One Medical, the Senior Operations Manager will support the continued delivery of the highest quality primary care to our combined One Medical commercial, senior health, and direct primary care offices for one or more geographies/MSA(s). This role is responsible for the management and development of Operations Leaders, including Practice leadership teams, across multiple lines of business. The Senior Operations Manager will be charged with ensuring optimal access to care, delivering peak member experience, cultivating a highly engaged team, managing relationships with external partners, and using financially sustainable models while driving quality improvements in population health for all business lines. Key job responsibilities Leadership & Team Development Serves as primary contact for assigned Medical Service Areas (MSAs), overseeing business, operational, and financial performance Hires, develops, and manages high-performing teams through structured interviews, onboarding, and performance management Provides regular feedback and operational support to Operations Managers and Medical Directors Conducts team meetings and one-on-one sessions to ensure accountability Operational Excellence Implements C-I-CARE principles to build member trust Analyzes performance data to develop strategic initiatives and drive improvements Oversees quality health outcomes, patient safety, and regulatory compliance Manages relationships with health system partners, employers, and payors Ensures compliance with local, state, and federal medical office regulations Business Growth & Innovation Partners with central teams (finance, operations, marketing, sales) on national projects Leads new service implementation including Senior Health, Expanded Care, and Behavioral Health Develops new business practices to improve customer service and reduce costs Monitors financial statements and maintains budget targets Oversees new office launches and growth initiatives Performance Management Prepares weekly, monthly, and quarterly business reviews Establishes clear performance metrics and expectations Drives continuous improvement through Lean methodologies Promotes workplace safety and optimal employee experience Ensures effective delegation and accountability of operational responsibilities

Basic Qualifications

• - Experience leading across multiple locales - Experience managing projects and working independently - Experience communicating with a wide range of stakeholders, including your peers and leadership - Experience with performance metrics, process improvement and Lean techniques - Experience developing and implementing KPI goals and strategies based on broader organization goals - 5+ years managing high-performing, consumer-facing operations or customer service teams - Based in MSA - Strong collaborator with internal and external partners, including health systems, employers, and payors - Fosters collaborative, supportive team cultures - Analytical thinker with proven change management and process improvement success - Thrives in fast-paced healthcare environments

Preferred Qualifications