Senior Product Manager

Senior Product Manager
San Mateo, San Diego Or Los Angeles (hybrid) 
**remote considered, west coast hours 

About the Role

The Digital Commerce Experience Product team is on a mission to build world-class customer and operator experiences for PlayStation’s digital stores. As Senior Product Manager, you will play a lead role in evolving the end-to-end customer experience and expanding our storefront presence across geographies and channels.

You’ll work closely with global cross-functional teams—including Design, Engineering, Marketing, and Legal—to deliver delightful, seamless, and scalable experiences that drive player engagement and business growth.

What You’ll Do

• Lead end to end customer experience across devices: translating our commerce product strategy into a compelling roadmap for PlayStation Storefront experiences across all platforms.
• Shape the Future: Drive the global expansion roadmap for PlayStation’s Storefronts, ensuring consistency and excellence across geographies and digital channels.
• Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond.
• Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high-impact initiatives and ensure smooth execution.
• Innovate with Impact: Work hand-in-hand with Engineering, UX, and Research to design intuitive, high-performing, and scalable solutions.
• Ensure Global Readiness: Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant.
• Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results.

What We’re Looking For

• Experience: 8+ years of product management experience,  3+ years with large-scale D2C eCommerce products or platforms. Web, Mobile App, and/or TV app experience highly preferred.
• Product Sense: Usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy to optimize the user experience and address business needs.
• Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations.
• Collaboration: Strong cross-functional partnership skills with business, engineering, design, and stakeholder teams.
• Mindset: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action.
• Expertise: Background in enterprise-level integrations and delivering end-to-end digital commerce experiences.
• Communication: Exceptional storytelling and presentation skills, capable of influencing at all levels.
• Execution: Results-oriented and skilled at managing multiple priorities in a fast-paced environment.
• Methodology: Hands-on experience with agile development practices.

Bonus Points

• Experience building global eCommerce or D2C experiences for major digital or retail brands.
• Familiarity with UX design principles, personalization systems, and experimentation platforms.