Senior Solutions Engineer
Job Description
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
As our Senior Solutions Engineer, you'll own the technical story in our enterprise and strategic sales cycles. You'll take how a multi-location salon, spa, medspa, or franchise actually operates and turn it into a credible, tailored demonstration of Boulevard. This is a senior individual contributor role with real autonomy, no prescribed playbook, and the chance to build assets that raise the technical quality of our whole go-to-market team.
You'll work closely with our Enterprise and Mid-Market Account Executives, Product, Engineering, and Implementation. We're building the operating system for beauty and wellness, and here the line between your work and its impact is never abstract. This role is remote within the U.S.
What you’ll do here
- Lead technical discovery, technical qualification, integration solution design, and executive-facing readouts on enterprise and strategic opportunities.
- Partner with Account Executives to connect Boulevard to each prospect's business case, showing value, ROI, and how our APIs extend across their existing technology stack.
- Build working proofs of concept and interactive prototypes that show prospects their own workflows running on Boulevard.
- Write RFP and security questionnaire responses that give prospects usable insight into their own operations.
- Advise prospects and internal teams on security configuration and on HIPAA, PHI, and PII handling, and serve as the technical contact for security review during procurement.
- Scope integration requirements and sort each one into fits today, partner solution, or genuine product gap, then document them for Sales, Implementation, and Support. Turn recurring gaps and feature requests from live deals into clear signal for Product and Engineering.
- Advise on demo environment strategy, create sandboxes (most often post-sale migration sandboxes), and prepare prospect briefings so what we promise in the sales cycle is what we deliver.
- Use AI tools to speed up pre-sales deliverables, and coach new upmarket sales teammates.
What you’ll need to thrive
- 5+ years in solutions engineering, sales engineering, technical account management, or a comparable customer-facing technical role in B2B SaaS.
- Direct SaaS experience: how subscription software is built, sold, implemented, and renewed, including release and roadmap cycles, APIs and integrations, and data migration. Vertical SaaS backgrounds such as booking, payments, communications, or client experience platforms transfer most directly.
- Demonstrated ownership of enterprise or strategic sales cycles, including multi-location or franchise buying structures.
- Technical fluency in APIs, integrations, data flows, and permissions models, and credibility with both operators and technical stakeholders without engineering support for routine questions.
- Strong written communication and the ability to produce precise documentation that stands on its own.
- Proven ability to operate independently in ambiguity, define the approach, and own the outcome.
- A plus: experience in beauty, wellness, health, or another appointment-based services vertical; working familiarity with HIPAA, PHI, and PII requirements in a software context; hands-on experience building or prototyping with AI tooling, including prompt design and evaluation; or experience selling to or supporting private equity backed groups, franchise organizations, or multi-site operators.
- A degree is not required.
How we'll take care of you
At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $136,000-160,000 per year. For all other U.S. locations, the anticipated base salary range is $133,00-157,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.
How we take care of our team
Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.
Here’s how we support you:
- Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.
- Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.
- Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.
- An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.
- 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.
- 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.
- Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.
- Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.
- $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.
- And other perks like One Medical membership and Employee Assistant Program.
To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice.
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Outside Employment Disclosure
Boulevard serves the beauty, wellness, and self-care industry, and many of our employees have access to our customers' business and client data. Because of that, we ask all candidates to disclose any concurrent employment, self-employment, ownership interest, or advisory role during the hiring process, including the company name and industry. Disclosure is a normal part of our process and is not by itself a barrier to being hired. Employees in Tier 1 Restricted Roles may not hold concurrent employment, ownership, or an advisory role with a beauty, wellness, self-care, or med-spa business, or with a company that competes with Boulevard. If you currently hold such a role, you are still welcome to apply — please raise it early with your recruiter so we can talk it through.
