Service Titan Administrator
Remote Raven • South Africa • Kenya
Posted: July 18, 2026
Job Description
We are hiring a ServiceTitan Integration Specialist for our client — a US-based, PE-backed multi-brand platform in the roofing and exteriors industry with nine operating brands across 60+ locations. This is not a maintenance seat. Our client is looking for a builder who wants to own ServiceTitan end to end and help make the environment measurably better.
You will share accountability for how ServiceTitan is configured, integrated, adopted, and improved — turning the needs of nine distinct brands into one governed, scalable configuration that still respects each brand's identity. You will work with US-based leadership, brand teams, and vendors, and you will present to stakeholders on camera when the work calls for it.
What You Will Own
- ServiceTitan, end to end. Configuration, workflows, roadmap, releases, and continuous optimization.
- Integrations. Manage and maintain the connections between ServiceTitan and the broader tech ecosystem (Sage Intacct, Smartsheet, Zoho Desk, Microsoft 365).
- New-brand onboarding. As the platform acquires companies, map their setup, migrate their data (including from AccuLynx), and stand them up in ServiceTitan.
- Multi-tenant administration. Every ServiceTitan function across complex business units — each with its own setup, templates, and contracts.
- Environment build-out. Business units, tags, skills, workflows, SBET/pricebook, templates, and reporting, delivered through a governed, tiered rollout.
- Data + AI. Evaluate large data sets, clean and map data for migrations, catch quality issues, and use AI tools to work faster and sharper.
- Requirements to reality. Gather needs, build a prioritized backlog, and ship against it with clear acceptance criteria.
- Governance and adoption. Set the guardrails that keep nine brands coherent, then drive the training that makes it stick.
- Hands-on ServiceTitan administration experience in a live production environment — configuring business units, workflows, templates, pricebook/SBET, and reporting.
- Experience administering ServiceTitan (or a comparable field-services CRM) across multiple business units or brands.
- Demonstrated experience mapping and migrating data into ServiceTitan or a comparable operational CRM, including cleaning messy source data before go-live.
- Fluent, professional English (written and verbal); camera-ready for stakeholder presentations.
- Daily, comfortable use of modern AI tools in your work, with a genuine appetite to use them more.
- A collaborative style — you build trust easily across teams.
- A builder's mindset — you take initiative, own outcomes, and want to grow scope.
Preferred Qualifications
- Roofing industry experience (high preference).
- Broader US services and trades industry background — exteriors, home services, HVAC, plumbing, electrical.
- Exposure to Sage Intacct or a comparable ERP.
- Experience integrating a field CRM with ERP or spend-management platforms.
- PE-backed, multi-brand, or roll-up environment experience.
- Familiarity with EagleView, Hover, SRS, AccuLynx, JobNimbus, LeapCRM, SalesRabbit, Xactimate, Paylocity.
Tools & Software
- ServiceTitan (primary — operating CRM)
- AccuLynx (legacy roofing CRM / migration source)
- Sage Intacct (ERP/finance)
- Smartsheet (project management)
- Zoho Desk (ticketing)
- Microsoft 365
- AI tools (used daily across the team)
What Makes You a Great Fit
- You have actually configured ServiceTitan yourself and can walk through the decisions you owned.
- You treat a multi-brand rollout as a design problem, not a request queue.
- You catch data-quality issues before they hit production and you own the fix.
- You keep stakeholders informed without being chased, and you know which decisions are yours to make.
- You want to grow the scope you own.
Additional Content
We are hiring a ServiceTitan Integration Specialist for our client — a US-based, PE-backed multi-brand platform in the roofing and exteriors industry with nine operating brands across 60+ locations. This is not a maintenance seat. Our client is looking for a builder who wants to own ServiceTitan end to end and help make the environment measurably better.
You will share accountability for how ServiceTitan is configured, integrated, adopted, and improved — turning the needs of nine distinct brands into one governed, scalable configuration that still respects each brand's identity. You will work with US-based leadership, brand teams, and vendors, and you will present to stakeholders on camera when the work calls for it.
What You Will Own
- ServiceTitan, end to end. Configuration, workflows, roadmap, releases, and continuous optimization.
- Integrations. Manage and maintain the connections between ServiceTitan and the broader tech ecosystem (Sage Intacct, Smartsheet, Zoho Desk, Microsoft 365).
- New-brand onboarding. As the platform acquires companies, map their setup, migrate their data (including from AccuLynx), and stand them up in ServiceTitan.
- Multi-tenant administration. Every ServiceTitan function across complex business units — each with its own setup, templates, and contracts.
- Environment build-out. Business units, tags, skills, workflows, SBET/pricebook, templates, and reporting, delivered through a governed, tiered rollout.
- Data + AI. Evaluate large data sets, clean and map data for migrations, catch quality issues, and use AI tools to work faster and sharper.
- Requirements to reality. Gather needs, build a prioritized backlog, and ship against it with clear acceptance criteria.
- Governance and adoption. Set the guardrails that keep nine brands coherent, then drive the training that makes it stick.
- Hands-on ServiceTitan administration experience in a live production environment — configuring business units, workflows, templates, pricebook/SBET, and reporting.
- Experience administering ServiceTitan (or a comparable field-services CRM) across multiple business units or brands.
- Demonstrated experience mapping and migrating data into ServiceTitan or a comparable operational CRM, including cleaning messy source data before go-live.
- Fluent, professional English (written and verbal); camera-ready for stakeholder presentations.
- Daily, comfortable use of modern AI tools in your work, with a genuine appetite to use them more.
- A collaborative style — you build trust easily across teams.
- A builder's mindset — you take initiative, own outcomes, and want to grow scope.
Preferred Qualifications
- Roofing industry experience (high preference).
- Broader US services and trades industry background — exteriors, home services, HVAC, plumbing, electrical.
- Exposure to Sage Intacct or a comparable ERP.
- Experience integrating a field CRM with ERP or spend-management platforms.
- PE-backed, multi-brand, or roll-up environment experience.
- Familiarity with EagleView, Hover, SRS, AccuLynx, JobNimbus, LeapCRM, SalesRabbit, Xactimate, Paylocity.
Tools & Software
- ServiceTitan (primary — operating CRM)
- AccuLynx (legacy roofing CRM / migration source)
- Sage Intacct (ERP/finance)
- Smartsheet (project management)
- Zoho Desk (ticketing)
- Microsoft 365
- AI tools (used daily across the team)
What Makes You a Great Fit
- You have actually configured ServiceTitan yourself and can walk through the decisions you owned.
- You treat a multi-brand rollout as a design problem, not a request queue.
- You catch data-quality issues before they hit production and you own the fix.
- You keep stakeholders informed without being chased, and you know which decisions are yours to make.
- You want to grow the scope you own.