Slovak Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Slovak Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the global Customer Support Services industry. We take pride in our bespoke approach to career development, ensuring every candidate finds a perfect match within our network of prestigious employers offering premier jobs in Bulgaria.

Job Overview

We are currently sourcing exceptional talent for a Slovak Speaking Customer Support Specialist position in Bulgaria. This role is ideal for a communication professional looking to advance their career in the Customer Support Services sector while enjoying a high-quality international work environment in the heart of Sofia.

Key Responsibilities

• Deliver high-quality, professional support to customers via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries, ensuring excellent user experience and long-term customer satisfaction.
• Maintain detailed case documentation in the company CRM system to ensure transparent record-keeping.
• Collaborate with international team members to streamline support workflows and improve service quality standards.
• Represent the company brand with professionalism and cultural sensitivity during all customer interactions.
• Participate in ongoing training sessions to stay updated on product specifications and industry best practices.
• Contribute to internal performance goals and team KPIs to earn monthly performance bonuses.

Slovak Speaking Customer Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the global Customer Suppor...

• Native or fluent Slovak (spoken and written) is mandatory for this position.
• A strong command of the English language to interact effectively within a multinational office setting.
• Valid EU passport (mandatory) to facilitate seamless employment.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and a passion for helping people in a fast-paced environment.
• Proven ability to work on-site in Sofia, as this role is based in our vibrant capital office.