Software Engineer II - Active Support
stubhubinc • New York, New York, United States
Posted: February 26, 2026
Job Description
About the Active Support Team:
The Active Support team is transforming post-purchase experiences. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed.
About the Role:
As an Software Engineer II (Backend), you’ll build 0-to-1 features for our AI-powered chatbot, creating step-by-step experiences that help customers resolve issues directly in chat using OpenAI and Claude. You’ll own a key part of the customer journey; handling orders, ticket substitutions, and refunds, impacting millions of users worldwide.
- Build and scale intelligent systems from the ground up, shaping the future of automated customer support globally.
- Develop agentic AI that takes action on behalf of users, resolving issues faster and smarter.
- Create cutting-edge backend solutions powering millions of customer interactions worldwide.
- Collaborate across teams to launch innovative features that redefine the live event experience.
Why You'll Love this Team
- Exposure to AI-Driven User Experiences: hands-on experience building real-world products that integrate and present AI-powered functionality.
- Collaborative Engineering Environment: work alongside software engineers of varying experience levels in a team that values thoughtful execution and shared ownership.
- Continuous Feedback and Development: a culture centered on regular, constructive feedback to help engineers refine technical skills and product judgment over time.
What You've Done
- 2 - 4 years of software development experience across languages such as Java, Python, Go, or C#
- AI experience with interest in building AI-enabled interfaces and workflows; exposure to tools like ChatGPT, Claude, or other LLM-based systems.
- Product-oriented mindset with a passion for building intuitive, high-quality user experiences that balance technical correctness.
- Obsessed with eliminating waste, boosting operational efficiency, and building tools that empower users to do more, faster, and smarter.
What We Offer
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
Additional Content
About the Active Support Team:
The Active Support team is transforming post-purchase experiences. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed.
About the Role:
As an Software Engineer II (Backend), you’ll build 0-to-1 features for our AI-powered chatbot, creating step-by-step experiences that help customers resolve issues directly in chat using OpenAI and Claude. You’ll own a key part of the customer journey; handling orders, ticket substitutions, and refunds, impacting millions of users worldwide.
- Build and scale intelligent systems from the ground up, shaping the future of automated customer support globally.
- Develop agentic AI that takes action on behalf of users, resolving issues faster and smarter.
- Create cutting-edge backend solutions powering millions of customer interactions worldwide.
- Collaborate across teams to launch innovative features that redefine the live event experience.
Why You'll Love this Team
- Exposure to AI-Driven User Experiences: hands-on experience building real-world products that integrate and present AI-powered functionality.
- Collaborative Engineering Environment: work alongside software engineers of varying experience levels in a team that values thoughtful execution and shared ownership.
- Continuous Feedback and Development: a culture centered on regular, constructive feedback to help engineers refine technical skills and product judgment over time.
What You've Done
- 2 - 4 years of software development experience across languages such as Java, Python, Go, or C#
- AI experience with interest in building AI-enabled interfaces and workflows; exposure to tools like ChatGPT, Claude, or other LLM-based systems.
- Product-oriented mindset with a passion for building intuitive, high-quality user experiences that balance technical correctness.
- Obsessed with eliminating waste, boosting operational efficiency, and building tools that empower users to do more, faster, and smarter.
What We Offer
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.