Spanish Speaking Customer Experts for a Tech Leader - Work Remote In Greece

Spanish Speaking Customer Experts for a Tech Leader

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities, including exclusive Spanish-speaking jobs for candidates seeking a professional challenge in vibrant, international environments.

Job Overview

We are currently sourcing exceptional talent for a Spanish Speaking Customer Experts for a Tech Leader position in Greece within the fast-paced telecommunications sector. This is a unique opportunity to join a global powerhouse, offering the chance to thrive in a remote setting while enjoying a premium lifestyle and comprehensive relocation support for those pursuing jobs in Greece.

Key Responsibilities

• Serve as the primary point of contact for Spanish-speaking clients regarding complex telecommunications inquiries and service activations.
• Provide technical troubleshooting support for mobile, internet, and fiber-optic connectivity issues.
• Maintain high levels of customer satisfaction by resolving billing, account management, and network service requests efficiently.
• Stay updated on the latest telecommunications hardware and software products to provide accurate product consultations.
• Document all interactions within the CRM system to ensure seamless communication and account history tracking.
• Collaborate with cross-functional teams to escalate and resolve complex technical faults within the telecommunications infrastructure.
• Achieve individual and team-based KPIs, including response time, resolution rate, and service quality metrics.

Spanish Speaking Customer Experts for a Tech LeaderAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ...

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to collaborate within our international team.
• Strong passion for technology and the telecommunications industry with a desire to learn complex systems.
• Exceptional communication skills and a customer-centric mindset suitable for a premium tech environment.
• Ability to work remotely within Greece, maintaining high productivity and professional integrity.