Sr. CX Designer, AI & Digital Experiences

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. CX Designer, AI & Digital Experiences based in the United States. This role sits at the intersection of customer experience design, AI innovation, and digital product strategy, shaping how customers interact across a complex, multi-product ecosystem. You will design end-to-end experiences that help users discover, onboard, and derive value faster through intuitive, AI-powered journeys. Working closely with cross-functional teams in product, marketing, engineering, and customer success, you will translate strategic goals into tangible, user-centered solutions. The environment is fast-evolving, highly collaborative, and deeply focused on measurable impact and customer value. You will apply design thinking rigor to simplify complexity and create cohesive experiences across web, support, onboarding, and self-service channels. A strong emphasis is placed on AI-enabled design, experimentation, and continuous improvement of digital touchpoints. This is a high-impact role for a designer who blends systems thinking with hands-on execution and a passion for emerging AI-driven experiences.
• Accountabilities: Design and prototype AI-powered customer experience solutions, including intelligent chatbots, agentic workflows, and self-service interactions across the customer lifecycle. Map and analyze end-to-end customer journeys to identify friction points and opportunities for improvement across digital touchpoints. Create cohesive, unified experience frameworks across multiple products, ensuring consistency and clarity in a complex ecosystem. Design and optimize self-service and product-led growth experiences, including onboarding flows, trials, and in-product guidance. Produce high-quality CX artifacts such as journey maps, service blueprints, wireframes, prototypes, and experience briefs to guide execution. Facilitate design thinking workshops with cross-functional stakeholders to co-create solutions and align on experience direction. Define success metrics and measure the impact of CX initiatives against key performance indicators such as engagement, retention, and time-to-value. Present insights, concepts, and results to senior leadership, building clear business cases for experience improvements. Requirements: 5–7+ years of experience in CX design, service design, UX strategy, or experience consulting, ideally within SaaS or enterprise software environments. Strong expertise in design thinking methodologies such as journey mapping, service blueprinting, personas, and Jobs-to-be-Done. Proven experience designing or conceptualizing AI-powered experiences such as chatbots, virtual assistants, or agentic workflows. Hands-on use of AI tools (e.g., ChatGPT, Claude, Gemini) and AI-enabled design workflows to support research, ideation, and prototyping. Solid understanding of product-led growth models and self-service digital journey design. Strong prototyping and visual communication skills, with experience using tools such as Figma, Miro, Sketch, or similar platforms. Ability to connect design decisions to measurable business outcomes and communicate effectively with executive stakeholders. Experience facilitating workshops and collaborating across product, engineering, marketing, and customer success teams. Excellent communication skills with strong storytelling and executive presence. Familiarity with data platforms, AI/ML concepts, or multi-product enterprise ecosystems is a plus. Benefits: Competitive compensation aligned with experience and expertise. Flexible work arrangements, including remote and hybrid options depending on role requirements. Comprehensive healthcare coverage, including medical, dental, and vision plans. Paid time off and company holidays to support work-life balance. Professional development opportunities, including training, workshops, and AI-focused skill building. Access to modern design and collaboration tools to support high-quality execution. Inclusive, innovation-driven culture focused on continuous learning and customer impact.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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