Sr. Product Manager - Shipper Integrations, Amazon Freight

Description

• The Sr. Product Manager - Shipper Integrations leads and optimizes shipper EDI and API onboarding processes for Amazon Freight. This role is responsible for managing the end-to-end integration lifecycle,

Description

• The Sr. Product Manager - Shipper Integrations leads and optimizes shipper EDI and API onboarding processes for Amazon Freight. This role is responsible for managing the end-to-end integration lifecycle, driving process improvements, and coordinating between multiple stakeholders to ensure successful shipper onboarding while maintaining high shipper satisfaction. The Integrations Product Manager plays a crucial role in scaling AF enterprise and mid-market business by developing integration capabilities, standardizing processes, and driving efficiency across NA and EU. Key job responsibilities EDI and API Onboarding Management: - Manage end-to-end EDI and API self-onboarding requests for shippers, including scoping technical requirements and prioritizing work for TransEDI engineers. - Serve as the primary point of contact for Sales and shippers, providing troubleshooting and support throughout the onboarding process. - Ensure successful shipper onboarding following Amazon Freight mapping and shipper requirements. - Aggregate additional shipper requests and insights to inform product and tech teams. - Create and manage comprehensive intake and sign-off processes, including detailed templates and structured AF Ops involvement. - Develop and implement a clear EDI prioritization framework for onboarding requests across NA. - Capacity Planning: Validate and request capacity planning for EDI integration resources based on projected growth. - Rating API Self-Onboarding: Share API documentation with shippers once an approved pipeline is in place. - Serve as the main point of contact for shippers to troubleshoot and answer questions related to API self-onboarding. - Simplify self-onboarding steps and develop more comprehensive guides/materials. - Develop an AF EDI external onboarding guide with standardized mappings for common shipper requests, in collaboration with TransEDI. - Oversee relationships with external EDI and API service providers, including 3P middleware vendors - Manage invoices, POs, and payments for vendors. - Monitor vendor performance and raise concerns in weekly/monthly flash reports - Provide regular updates to leadership on progress, pipeline, and key metrics

Basic Qualifications

• - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience owning technology products

Preferred Qualifications