Strategic Client Success Manager

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Client Success Manager in United States. This role is ideal for a relationship-driven professional who thrives on helping enterprise clients maximize value from innovative workforce and financial technology solutions. You will serve as a trusted advisor to strategic accounts, guiding them through onboarding, adoption, optimization, and long-term success. Working cross-functionally with growth, marketing, product, and operations teams, you will play a key role in driving customer satisfaction, retention, and expansion opportunities. The position offers a fast-paced and collaborative environment where strategic thinking, communication skills, and business acumen are highly valued. You’ll engage directly with senior stakeholders across HR, payroll, finance, and IT functions while contributing to scalable customer success strategies. This is an exciting opportunity to influence customer outcomes and help shape the future of employee-focused technology solutions.
• Accountabilities: Manage strategic enterprise accounts throughout the full customer lifecycle, from implementation and launch to long-term engagement and renewal. Build trusted advisor relationships with executive stakeholders and cross-functional leaders across HR, Payroll, Finance, IT, and Operations teams. Drive customer adoption and value realization by defining success metrics, monitoring outcomes, and proactively identifying growth opportunities. Develop and execute strategic account plans aligned with customer objectives and business priorities. Lead customer communications, launch coordination, and ongoing engagement initiatives to ensure a seamless client experience. Partner closely with internal teams including Growth, Marketing, Product, and Operations to improve customer satisfaction and maximize platform usage. Identify risks, recommend solutions, and proactively address challenges to maintain strong customer relationships and retention. Maintain accurate reporting and account insights using CRM and customer success management platforms. Requirements: Bachelor’s degree in Business Administration or a related field. 7–10+ years of experience in Customer Success, Account Management, or related client-facing roles within SaaS or HCM environments. Proven experience managing large enterprise or Fortune 500 customer accounts. Strong ability to communicate, present, and influence stakeholders at all organizational levels, including C-suite executives. Experience working in fast-paced, highly collaborative, and cross-functional environments. Familiarity with CRM and account management tools such as Salesforce, HubSpot, Catalyst, or similar platforms. Strong analytical mindset with understanding of customer success KPIs, reporting, and performance metrics. Excellent relationship-building, problem-solving, and strategic planning skills. Comfortable navigating ambiguity and adapting to evolving business priorities. Benefits: Comprehensive medical, dental, and vision coverage. Equity participation opportunities. Life insurance and AD&D coverage. Short-term and long-term disability benefits. Employee Assistance Program (EAP). 401(k) plan with company matching contributions. Unlimited paid time off. Employee Resource Groups and inclusive workplace initiatives. Company-sponsored events and team-building activities. Remote-friendly and collaborative work environment with strong career development support.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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