Success Manager

Pavago • Brazil • Colombia

No Relocation

Posted: May 19, 2026

Job Description

Success Manager – Remote | Client Success, Cold Email Campaigns & Retention

Position Type: Full-Time, Remote
Working Hours: Flexible, with client meetings in U.S. time zones

About the Role

At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs.

This is not a traditional project management role.
You will be directly responsible for:

Client satisfaction
Campaign performance
Retention and churn prevention
Delivery execution
Ongoing client success

This role is ideal for someone who has operated inside fast-moving startup environments where:

Priorities shift quickly
Systems are still evolving
Ownership is high
Execution matters more than titles

You’ll work closely with:

Founders
Developers
Outreach teams

To ensure campaigns perform, clients stay satisfied, and delivery scales effectively.

If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you.

What You’ll Own

Client Relationship Management

Act as the primary point of contact for 20–30 active clients
Lead client calls, check-ins, and ongoing communication
Manage expectations and proactively identify risks
Build strong long-term client relationships
Prevent churn through consistent delivery and communication
Own overall client satisfaction and retention

Campaign Performance & Optimization

Diagnose and improve underperforming cold email campaigns
Troubleshoot:

Deliverability issues
Inbox placement
List quality problems
Low-performing copy

Quality-check campaigns before launch
Continuously optimize campaigns for:

Reply rates
Deliverability
Positive response rates
Client outcomes

Personally step into campaigns when execution support is needed

Processes, Systems & Documentation

Build and improve operational playbooks and documentation
Create scalable processes as the company grows
Track:

Client health
SLAs
Delivery timelines
Campaign performance

Improve operational consistency without slowing execution

Cross-Functional Collaboration

Work closely with developers on technical or infrastructure-related issues
Coordinate with outreach teams to improve campaign performance
Report directly to leadership on:

Client health
Risks
Retention
Operational bottlenecks

Help align delivery execution with company growth goals

What Success Looks Like

Clients remain satisfied and retained long-term
Campaigns perform consistently and improve over time
Deliverability and inbox placement issues are resolved quickly
Communication stays proactive and organized
Delivery systems become more scalable as the company grows

What Makes You a Strong Fit

You’ve worked inside fast-growing startups or agencies
You thrive in environments where ownership is high and systems evolve quickly
You solve problems without waiting for perfect processes
You communicate confidently with founders and executives
You focus on execution, outcomes, and retention
You adapt quickly and handle ambiguity well

Requirements (Must-Have)

Experience

Experience leading:

Client success
Account management
Delivery operations
Campaign ownership

Background in:

Cold email agencies
Lead generation companies
Outbound growth environments

Hands-on experience with:

Cold email strategy
Deliverability
Warm-up systems
Inbox placement
Copywriting
Campaign troubleshooting

Core Skills

Ability to personally write and optimize cold email copy
Strong understanding of:

APIs
Automations
Campaign infrastructure
Data flows

Comfortable using AI tools in day-to-day operational work
Strong organizational and problem-solving skills
Comfortable operating in startup environments where systems are still being built

Nice to Have

Experience with:

Instantly
Smartlead
Clay
Apollo
HubSpot

Experience managing high-volume outbound campaigns
Familiarity with:

DNS setup
SPF / DKIM / DMARC
Email infrastructure

Experience scaling client delivery operations in startups or agencies

Tools & Platforms

Cold email platforms (Instantly, Smartlead, etc.)
CRM and outreach systems
AI productivity tools
Campaign analytics and deliverability tools
Slack / Google Workspace / Project management tools

What a Typical Day Looks Like

Review campaign health and client performance
Join client calls and provide updates
Troubleshoot deliverability or campaign issues
Optimize copy, targeting, or infrastructure
Coordinate with developers and outreach teams
Update documentation and operational processes
Monitor client satisfaction and identify retention risks

In short:
You own client outcomes, campaign performance, and retention while helping scale delivery inside a fast-growing startup environment.

Key Metrics (KPIs)

Client retention and churn reduction
Campaign performance improvements
Deliverability and inbox placement health
SLA adherence and operational consistency
Client satisfaction and relationship strength
Overall impact on measurable client outcomes

Why This Role Stands Out

High ownership and direct impact on company growth
Work closely with founders and leadership
Strong exposure to startup operations and scaling
Opportunity to shape systems and processes from the ground up
Fully remote with flexibility and autonomy
Growth path into:

Head of Client Success
Operations Leadership
Growth Operations

Interview Process

Initial Screening
Interview with Founder
Final Discussion
Offer & Onboarding

Success Manager – Remote | Client Success, Cold Email Campaigns & RetentionPosition Type: Full-Time, Remote Working Hours: Flexible, with client meetings in U.S. time zonesAbout the RoleAt Pavago, one of our clients is hiring a Success Manager ...

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