Supervisor - Corporate Travel Services

CI Azumano is seeking a Supervisor, Corporate Travel Services. This is a remote position.

The Supervisor, Corporate Travel Services serves as the primary supervisor and first-line technical resource for corporate travel consultants. Acting as the subject-matter expert (SME) for assigned corporate accounts, the supervisor must be thoroughly familiar with all contractual requirements, service provisions, and operational details. This role fosters a cohesive team culture and supports the professional development of travel consultants, ensuring high-quality service delivery and operational excellence.

Roles and Responsibilities include, but are not limited to:

 Team Performance & Goal Setting

• Collaborate with the Manager of Operations to:
• Establish individual and team performance goals.
• Develop and maintain systems for tracking and reporting performance metrics and goal achievement.

 Training & Technical Support

• Act as an on-site trainer and problem-solving resource for team members handling complex or unfamiliar travel scenarios.
• Provide hands-on support and guidance to ensure consistent service quality.

 Customer Service & Call Management

• Answer customer calls as needed to support service continuity and quality.
• Monitor real-time Telephone Service Factors (TSF) to ensure team compliance with service level standards.

 Subject-Matter Expertise

• Serve as a technical SME for the Corporate Department.
• Partner with the Client Development team to support implementation of new client service programs.

 Tools & Resources

• Research and recommend cost-effective tools and resources to enhance team performance.
• Develop and execute implementation plans for approved tools.

 Scheduling & Coverage

• Create and manage weekly/monthly work schedules to ensure adequate telephone coverage for assigned accounts and contracts.

 Team Development & Evaluation

• Work with the Manager of Operations to assess individual team member strengths and challenges.
• Use assessments to guide professional development and improve overall team capability.

 Professional Growth

• Pursue ongoing professional development through:
• Mentorship activities.
• Accredited travel certification programs.
• Training in customer care, leadership, and travel industry best practices.

 Coaching & Feedback

• Provide coaching and development support to travel consultants, including:
• Constructive feedback based on monitored calls.
• Encouragement of targeted skill development in technical and customer service areas.

 Supervisory Oversight

• Maintain awareness of situations requiring supervisory intervention.
• Document and manage records of interventions related to service delivery, performance, or product issues.

 Performance Assessment

• Deliver ongoing written evaluations of team member performance.
• Provide quarterly feedback and contribute to annual performance reviews.

Basic Qualifications        

• 5 years Travel Account Management experience and 3+ years of Supervisory experience
• Strong understanding of financial travel program drivers
• Strong written and verbal communication skills
• Ability to travel 30% of time.    

Desired Skills:

• College degree preferred

 

 

 

CI Azumano is seeking a Supervisor, Corporate Travel Services. This is a remote position.

The Supervisor, Corporate Travel Services serves as the primary supervisor and first-line technical resource for corporate travel consultants. Acting as the subject-matter expert (SME) for assigned corporate accounts, the supervisor must be thoroughly familiar with all contractual requirements, service provisions, and operational details. This role fosters a cohesive team culture and supports the professional development of travel consultants, ensuring high-quality service delivery and operational excellence.

Roles and Responsibilities include, but are not limited to:

 Team Performance & Goal Setting

• Collaborate with the Manager of Operations to:
• Establish individual and team performance goals.
• Develop and maintain systems for tracking and reporting performance metrics and goal achievement.

 Training & Technical Support

• Act as an on-site trainer and problem-solving resource for team members handling complex or unfamiliar travel scenarios.
• Provide hands-on support and guidance to ensure consistent service quality.

 Customer Service & Call Management

• Answer customer calls as needed to support service continuity and quality.
• Monitor real-time Telephone Service Factors (TSF) to ensure team compliance with service level standards.

 Subject-Matter Expertise

• Serve as a technical SME for the Corporate Department.
• Partner with the Client Development team to support implementation of new client service programs.

 Tools & Resources

• Research and recommend cost-effective tools and resources to enhance team performance.
• Develop and execute implementation plans for approved tools.

 Scheduling & Coverage

• Create and manage weekly/monthly work schedules to ensure adequate telephone coverage for assigned accounts and contracts.

 Team Development & Evaluation

• Work with the Manager of Operations to assess individual team member strengths and challenges.
• Use assessments to guide professional development and improve overall team capability.

 Professional Growth

• Pursue ongoing professional development through:
• Mentorship activities.
• Accredited travel certification programs.
• Training in customer care, leadership, and travel industry best practices.

 Coaching & Feedback

• Provide coaching and development support to travel consultants, including:
• Constructive feedback based on monitored calls.
• Encouragement of targeted skill development in technical and customer service areas.

 Supervisory Oversight

• Maintain awareness of situations requiring supervisory intervention.
• Document and manage records of interventions related to service delivery, performance, or product issues.

 Performance Assessment

• Deliver ongoing written evaluations of team member performance.
• Provide quarterly feedback and contribute to annual performance reviews.

Basic Qualifications        

• 5 years Travel Account Management experience and 3+ years of Supervisory experience
• Strong understanding of financial travel program drivers
• Strong written and verbal communication skills
• Ability to travel 30% of time.    

Desired Skills:

• College degree preferred