Swedish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Swedish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment agency specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in international environments.

Job Overview

We are currently seeking a talented individual for a Swedish Speaking Customer Support Specialist position in Bulgaria. This role is perfect for a communication-driven professional eager to build their career within the vibrant Customer Support Services industry while enjoying a seamless transition to a new country.

Key Responsibilities

• Provide exceptional service to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex client inquiries and technical issues with a focus on first-contact resolution.
• Maintain high levels of customer satisfaction by delivering professional and empathetic support in Swedish.
• Document all interactions accurately within the internal database to ensure quality control.
• Collaborate with cross-functional teams to escalate and resolve high-priority client matters.
• Contribute to the continuous improvement of support protocols and service standards.
• Achieve individual and team-based KPIs and quality targets consistently.

Swedish Speaking Customer Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment agency specializing in connecting top-tier talent with world-class organizations in the Customer Support Service...

• Native or fluent Swedish (spoken and written) is mandatory.
• Valid EU passport (mandatory) for ease of employment.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Excellent communication and problem-solving skills in a fast-paced environment.
• Proficiency in computer navigation and standard office software.
• Strong desire to relocate and start a new professional chapter in Sofia, Bulgaria.