Swedish Speaking Support Specialist - Work In Sofia, Bulgaria

Swedish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO landscape. We pride ourselves on our boutique approach to recruitment, ensuring that every candidate finds a perfect match within our network of prestigious clients offering rewarding careers.

Job Overview

We are currently seeking a motivated professional for a Swedish Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to advance their career in the Customer Support Services industry while enjoying a fully supported international relocation to a vibrant European capital.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and chat for Swedish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services sector.
• Maintain accurate records of all customer interactions in the CRM database.
• Collaborate with international team members to optimize service delivery processes.
• Stay updated on product knowledge to provide precise and professional technical or general support.
• Act as a brand ambassador, upholding the highest standards of professional communication in Swedish.
• Contribute to team goals by achieving key performance indicators consistently.

Swedish Speaking Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO landscape. We pride ...

• Native or fluent Swedish (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills and a passion for the Customer Support Services industry.
• Ability to relocate to Sofia for this on-site Swedish Speaking Support Specialist position in Bulgaria.
• Strong problem-solving abilities and a customer-centric mindset.
• Basic proficiency in English to collaborate within our multinational environment.