Systems Analyst

ROLE & RESPONSIBILITIES: 

• Operations shift Analyst to support operability of data services hub system at night. This position requires the analyst to support night shift periodically, as the project needs.
• Must be flexible for off-business hour schedules and be able to support 24/7’s on-call support, as needed during open enrollment period.
• Monitoring the system live, using multiple tools like New Relic, Splunk, and other monitoring tools in production and pre-production environment.
• Perform change request (CR)/remedy ticket (RT) analysis
• Escalate issues and risks in a timely manner
• Monitor production region and IMP region
• Work on identifying the root cause analysis of the production issues
• Work with TDS, XOC, and the ops team to fix production issues
• Produce bi-hourly reports and daily reports
• Identifying/understanding/analyzing ongoing Production issues and providing an initial level of triaging and ability to properly communicate these issues.
• Recognizing and adopting best practices in reporting and analysis
• Working with integrated partners and operations teams to manage and resolve issues.
• Supporting Testing and analysis activities performed by the team
• Strong communication skills
• A good understanding of networking/Communication protocols is a plus
• 4 to 6 years of Prior development/Operations experience is a plus

REQUIRED EXPERIENCE: 

• Determine System objectives by studying business functions, gathering information and evaluating output requirements
• Understanding of System Engineering Concepts
• Strong understand on Java or any relevant core
• Adaptive in high pressure and short deadlines
• Initial triage of events,
• Categorization and prioritization,
• Directing troubleshooting activities,
• Technical escalations.
• Problem management.
• Supporting change control.
• Can ensure the integrity and security of the healthcare products and the data
• Excellent communication and interpersonal skills
• Can work independently and/or as a collaborative team player
• Candidates must be able to obtain and maintain a Public Trust clearance
• Candidates must have lived in the United States 3 out of the past 5 years

PREFERRED EXPERIENCE: 

• Experience in using tools like Splunk, New Relic is a plus
• Health care background 

EDUCATION & CERTIFICATIONS:

• Bachelors in a relevant technical field
• 4 to 6+ years related experience