Tech Product Specialist

Seez is a leading provider of AI-powered solutions for the automotive retail industry. Our innovative platforms help dealerships transform their digital operations, enhance customer experiences, and drive measurable business results through advanced analytics and AI-driven tools. Following our successful growth in international markets, we are now expanding into the US market with a strategic partnership with Lithia Group, one of North America's largest automotive dealership networks.

Position Summary:
As an Implementation Specialist at Seez, you will be responsible for the successful deployment of our AI-powered solutions at dealership locations across the US. Working closely with the account management team, you will lead the technical onboarding process, configure systems to meet specific dealership requirements, train dealership staff, and ensure smooth adoption of our platforms. This role is critical to our expansion strategy as you will establish the implementation methodology and best practices for the US market, starting with our Lithia Group partnership.

JOB KEY RESPONSIBILITIES 

• Lead end-to-end implementation projects for new dealership clients, from kickoff to go-live in coordination with the onboarding team.
• Provide support to US clients and coordinate with product and tech team.
• Develop and document standardized implementation processes for the US market
• Configure Seez platforms to meet specific dealership requirements and workflows
• Coordinate integration with existing dealership systems (DMS, CRM, inventory management, etc.)
• Conduct comprehensive training sessions for dealership staff, both remotely and on-site
• Create implementation project plans with clear milestones, timelines, and responsibilities
• Manage multiple concurrent implementation projects across different dealership locations
• Collaborate with technical teams to troubleshoot and resolve integration issues
• Document technical requirements and custom configurations for each implementation
• Develop training materials and documentation tailored to US dealership operations
• Provide regular status updates to account managers and client stakeholders
• Capture and share best practices and lessons learned from each implementation
• Provide insights to stakeholders into the US automotive scene, requirements, technologies and competition.

Seez is a leading provider of AI-powered solutions for the automotive retail industry. Our innovative platforms help dealerships transform their digital operations, enhance customer experiences, and drive measurable business results through advanced an...

WHAT YOU’LL BRING TO THE PARTY (MUST HAVES)

• 3+ years of experience in SaaS implementation, technical customer success, or similar roles
• Proven track record of successful software deployments in enterprise environments
• Experience with CRM, DMS, or other dealership systems preferred
• Strong project management skills with ability to manage multiple implementations simultaneously
• Excellent technical troubleshooting and problem-solving abilities
• Outstanding training and communication skills, both written and verbal
• Bachelor's degree in business, technology, or related field preferred
• Willingness to travel up to 50% of time for on-site implementations and training

YOU’LL THRIVE IN THIS ROLE IF YOU’RE SOMEONE (GREAT-TO-HAVE)

• Understanding of automotive dealership operations and processes
• Experience with data migration, system integration, and API connectivity
• Knowledge of common dealership systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)
• Experience with AI tools and automation
• Knowledge of LLM and basic code understanding.
• Familiarity with project management methodologies and tools
• Strong presentation skills for effective training delivery
• Detail-oriented with excellent documentation habits
• Customer-focused mindset with empathy for user adoption challenges
• Ability to translate technical concepts to non-technical users
• Adaptable to changing priorities in a fast-paced environment