Technical Product Support Specialist

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Product Support Specialist in United States. This opportunity is ideal for a customer-focused professional who enjoys solving technical problems and helping customers succeed. In this role, you will provide product and troubleshooting support to HVAC professionals and homeowners while building deep expertise in indoor air quality solutions. You will work in a collaborative and fast-paced environment where curiosity, communication, and problem-solving are highly valued. The position offers comprehensive paid training, ongoing learning opportunities, and strong career development potential across multiple departments. Team members are encouraged to grow their technical knowledge while delivering exceptional customer experiences through phone and email support. With a supportive culture, consistent weekday schedule, and hybrid flexibility after onboarding, this role offers a strong foundation for long-term professional growth.
• Accountabilities: Deliver high-quality customer service and technical support for HVAC-related products and indoor air quality solutions. Troubleshoot product issues by actively listening to customers, identifying root causes, and guiding them toward effective solutions. Provide post-sale support including installation guidance, maintenance assistance, and product troubleshooting. Respond to technical inquiries related to thermostats, Wi-Fi-connected devices, ventilation systems, humidifiers, dehumidifiers, and related products. Manage customer interactions across phone and email channels while documenting cases accurately within CRM systems. Resolve customer concerns from start to finish by clarifying issues, researching solutions, and ensuring customer satisfaction. Continuously expand technical product knowledge through structured training programs and ongoing learning opportunities. Collaborate with team members in a supportive, customer-centric environment focused on service excellence and operational efficiency. Requirements: Strong customer service mindset with excellent listening, communication, and troubleshooting abilities. Ability to learn technical product information quickly and apply problem-solving skills effectively. Comfortable working onsite 4–5 days per week, with hybrid flexibility available after meeting performance goals. Good typing, multitasking, and computer proficiency, including experience navigating CRM or support systems. Strong written and verbal communication skills with the ability to explain technical concepts clearly to customers. Naturally curious, solution-oriented, and eager to learn in a fast-paced support environment. Ability to manage multiple customer interactions while maintaining attention to detail and professionalism. Associate’s or Bachelor’s degree is a plus, but not required. Benefits: Competitive salary and comprehensive benefits package Annual profit-sharing opportunities and 401(k) matching Paid training program with ongoing technical development Hybrid work flexibility after performance milestones are achieved Generous paid time off and wellness support programs Fitness reimbursement and employee discount programs Career advancement opportunities across multiple departments Employee events, team-building activities, and supportive workplace culture Scholarship opportunities for employees’ children Convenient weekday schedule with no weekend shifts.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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