Technical Specialist - Tier 1 (Server)

Technical Specialist - Associate (Server)

The Opportunity:

The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base.

This customer base has a wide variety of technical abilities, and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.

 This position is part of our Server group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has led the industry to satisfaction seven years in a row. We are looking for an individual with a genuine passion for allthing'ss tech to join our expert and super-friendly Server team.

We offer innovative training, exciting colleagues, and the opportunity to grow with us. Our team is focused around but not limited to backups of Windows Server environments within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance-based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.

What you’ll do…

• Troubleshoot and resolve critical support problems
• Fix customer issues using remote desktop software
• Optimally interact through phone and email with customers as you tackle their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing outstanding phone-based support for a variety of complex, time critical issues.
• Working remotely on enterprise level customers and dark sites
• Having the freedom to build labs and simulators
• Contributing to our Solutions Engine and online forums

Who you are?

• Bachelor’s Degree or equivalent experience
• MCP/MCSA/MCSE on Microsoft.
• 3+ years of technical/customer support experience
• Detailed knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think troubleshooting or fixing via the event logs, acquiring crash and application dumps, analyzing network packets, windows firewall, VSS).
• Exposure to Microsoft SQL, understanding of Microsoft clustering technologies and experience of SAN highly desirable.
• Active directory. Recovery knowledge of Microsoft operating systems and applications.
• Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware.
• Basic Understanding of Linux
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus
• Previous experience in troubleshooting enterprise environments
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent team player

You’ll love working here because...

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Tuition Reimbursement
• An inclusive company culture, an opportunity to join our Community Guilds
• Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault? Apply now!