Technical Support Consultant

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Consultant in India. This role is focused on delivering advanced technical support within a complex healthcare technology environment, supporting critical clinical and operational systems used by hospitals and healthcare providers. You will be responsible for diagnosing and resolving sophisticated application issues, ensuring system stability and continuity of care. The position requires close collaboration with hospital IT teams, internal product experts, and external vendors to configure, enhance, and troubleshoot healthcare applications. You will work in a high-impact environment where technical precision directly influences patient care and clinical workflows. The role blends deep problem-solving with customer interaction and system configuration responsibilities. It is ideal for professionals who thrive in fast-paced, mission-driven technical support environments.
• Accountabilities: Diagnose, troubleshoot, and resolve complex software and system issues related to application configuration, functionality, and defects in healthcare platforms. Modify and configure application components and content to ensure optimal system performance and user experience. Document technical issues, service requests, and resolutions in line with operational procedures and SLA requirements. Collaborate with product teams, solution managers, and vendors to communicate issues, suggest improvements, and support system enhancements. Analyze clinical and operational impact of system issues while working with cross-functional stakeholders to prioritize resolution. Develop training materials and knowledge resources to support end-users and internal support teams. Mentor junior support staff and contribute to capability building within the support organization. Engage directly with global customers and IT teams to manage escalations and ensure high-quality service delivery. Requirements: Bachelor’s or diploma degree in Computer Science, Information Technology, or a related field. Minimum 5 years of experience supporting healthcare software systems (preferably Sunrise) or similar clinical applications. Strong understanding of relational databases and advanced SQL for troubleshooting and data analysis. Experience working with clinical or laboratory systems is an advantage. Strong analytical, debugging, and problem-solving skills with high attention to detail. Excellent communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders globally. Proven ability to manage escalations and deliver solutions in high-pressure environments. Self-driven, fast learner, and capable of working independently in a remote setup. Strong customer service orientation with a proactive and accountable mindset. Ability to work flexible hours, including on-call or after-hours support when required. Benefits: Competitive compensation and comprehensive total rewards package. Health, medical, disability, and life insurance coverage. Paid holidays and generous vacation policies. Remote-first work arrangement with flexibility based on role requirements. Opportunity to work in a mission-driven healthcare technology environment impacting global patient care. Continuous learning, training, and professional development opportunities. Collaborative and inclusive work culture with strong mentorship and team support.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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