Technical Support Specialist - LED Lighting Controls (DMX/Pixel) - Remote US/Can

We're Green LED Lighting Solutions, a Canadian LED manufacturer with operations in Moncton, NB and Las Vegas, NV. Our systems go into buildings, signs and entertainment venues across North America, and when an installer is on a job site with a controller that won't talk to the pixels, they call us. We need one more person on that phone.

SHIFT: 9:00 AM to 6:00 PM Eastern, Monday to Friday. Remote, full-time employee, anywhere in the US or Canada.

WHAT YOU'LL DO

- Take technical support calls and emails from electricians and installers during our support window. Diagnose live: pixel data problems, DMX addressing, voltage drop, controller setup, warranty issues.

- Write the fix down so the same call doesn't come back. Knowledge base articles, checklists, short videos.

- Between calls, produce wiring diagrams and fixture layouts in AutoCAD from our design lead's markups, and build the costed bill of materials that goes with them.

NOT A FIT IF

- You want a drafting or estimating job with a few calls. This is a phone job with design packages in the gaps.

- You get rattled by a frustrated caller.

- You need a script.

TO APPLY

Put the word PIXEL in the first line of your cover letter. Then attach: (1) a link to a 2-minute video of you explaining voltage drop on a 12V LED run to an electrician who's never heard the term, (2) one wiring diagram or schematic you drew yourself. Applications without both won't be reviewed.

We're Green LED Lighting Solutions, a Canadian LED manufacturer with operations in Moncton, NB and Las Vegas, NV. Our systems go into buildings, signs and entertainment venues across North America, and when an installer is on a job site with a cont...

- 2+ years in technical support, field service or commissioning for LED lighting, lighting controls, AV or similar low-voltage electronics

- Working knowledge of DMX512 addressing and topology, SPI pixel basics, and low-voltage DC power (voltage drop, power injection, PSU sizing). We'll test this.

- AutoCAD, well enough to turn a markup into a clean electrical schematic

- Clear, confident phone manner. Our callers are electricians on job sites, on bad connections, behind schedule. You'll do a live phone screen.

- Daily use of AI tools in your work. Show us how, don't tell us.

- Full availability 9:00 AM to 6:00 PM Eastern, Monday to Friday

- Legally able to work in the US or Canada

Nice to have: hands-on time with Advatek, Falcon, PixLite, ENTTEC, Pharos or Madrix; experience with RMA or warranty processes; Elfsquad, Business Central or a similar CPQ/ERP; electrical or electronics technology diploma.