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Tier 1 Desktop Support
Kforce • Colorado Springs, CO
No Relocation
Posted: August 28, 2026
Responsibilities
- Create, modify, and deactivate user accounts
- Perform password resets, name changes, group management, and licensing updates
- Manage and resolve Tier 1 support tickets
- Outlook and Exchange
- Microsoft Teams
- SharePoint
- OneDrive
- Microsoft Entra ID
- Login and access issues
- Windows updates
- System health checks
- Software installations
- Audio/video issues
- Equipment, peripheral, and accessory troubleshooting
- Assist users with basic hardware and software questions
- Document troubleshooting steps and resolutions within the ticketing system
- Escalate issues requiring additional technical support
- Learn additional systems, applications, and support processes as knowledge of the environment grows
- Support basic user management within business applications as needed
Requirements
- 1+ years of experience in a Help Desk, Service Desk, IT Support, or customer-facing technical support environment preferred
- Basic understanding of user and account administration
- Experience supporting Windows environments
- Familiarity with Microsoft 365 applications and services
- Basic knowledge of Microsoft Entra ID/Azure AD
- Strong troubleshooting and problem-solving skills
- Strong communication and customer-service skills
- Ability to manage multiple support tickets and prioritize requests effectively
- Ability to learn new systems and processes quickly
- Experience with a Help Desk or Service Desk ticketing platform
- Exposure to Microsoft Entra ID/Azure AD administration
- Experience with Exchange, Teams, SharePoint, or OneDrive support
- Exposure to Dynamics 365 is a plus, but not required
- Experience supporting remote users and distributed environments