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Tier 1 Support Agent - Remote
Kforce • Lakeland, FL
No Relocation
Posted: May 5, 2026
Additional Content
Responsibilities
- Handle incoming calls professionally, ensuring a positive customer experience
- Accurately vet and document cases in Salesforce for escalation to senior agents
- Resolve straightforward cases such as password resets and basic account inquiries
- Work closely with senior support agents to ensure timely and accurate case handoffs
Requirements
- Experience in customer service
- Strong phone handling skills with a customer-first mindset
- Ability to document cases clearly and accurately for escalation
- Capable of resolving simple issues independently
- Experience in an environment with strict adherence to rules and regulations
- Experience with Salesforce is a plus