Trust & Safety Specialist, Critical Response

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Trust & Safety Specialist, Critical Response in the United States. This role is at the heart of platform integrity, ensuring a safe, secure, and trusted experience for users in a fast-moving, on-demand environment. You will join a Critical Response team focused on identifying and addressing high-risk behaviors, misconduct, and policy violations with speed and accuracy. Working in a data-driven and user-first setting, you will review sensitive cases, make time-critical decisions, and help protect the community from harmful activity. The position requires strong judgment, attention to detail, and the ability to stay calm in high-pressure situations. You will collaborate closely with cross-functional teams to escalate and resolve complex issues while maintaining operational excellence. This is a highly impactful role where your decisions directly support trust, safety, and platform reliability.
• Accountabilities: Review, triage, and investigate inbound Trust & Safety tickets related to user misconduct, policy violations, and high-risk behaviors on the platform. Take timely enforcement actions including account restrictions, bans, and notifications related to inappropriate content or behavior. Escalate complex or sensitive cases to the appropriate internal teams for deeper investigation and resolution. Monitor, document, and maintain accurate records of all actions taken to ensure consistency, compliance, and audit readiness. Provide real-time support during critical incidents and coordinate emergency response actions when required. Collaborate with cross-functional teams to improve workflows, processes, and response efficiency across Trust & Safety operations. Execute high-volume operational tasks while maintaining accuracy, confidentiality, and adherence to policy guidelines. Requirements: Experience in Trust & Safety, Risk Operations, Customer Support, or a similar fast-paced, user-facing operational role. Strong written and verbal communication skills with excellent attention to detail, tone, grammar, and clarity. Ability to assess sensitive situations and make quick, sound decisions in high-pressure environments. Strong conflict resolution and interpersonal skills with the ability to handle challenging or emotionally charged content. Comfort working with structured processes, repetitive workflows, and high-volume case management. Proficiency with tools such as Excel or Google Sheets for tracking, reporting, and analysis. Strong sense of confidentiality, professionalism, and accountability when handling sensitive user data. Availability to work a fixed schedule including weekends and extended evening hours. Benefits: Competitive hourly compensation aligned with regional market benchmarks Fully remote Flex First work model with location flexibility Opportunity to contribute directly to platform safety and user trust at scale Dynamic, fast-paced environment with exposure to Trust & Safety operations Cross-functional collaboration with risk, operations, and policy teams Learning opportunities in moderation systems, risk management, and critical response workflows Inclusive and flexible culture supporting work-life balance
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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