Turkish Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Turkish Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the Gaming & Esports industry. As a leading European recruitment partner, we pride ourselves on facilitating career-defining opportunities for professionals seeking the best jobs in Bulgaria and beyond.

Job Overview

We are thrilled to represent a global leader in the mobile gaming space to fill the Turkish Speaking Player Support Specialist for Supercell Games position in Bulgaria. This is an exceptional opportunity for a passionate gamer to elevate the player experience for millions while working in one of the most vibrant tech hubs in Southeast Europe.

Key Responsibilities

• Provide high-quality, real-time support to the Turkish-speaking player community across Supercell's diverse gaming portfolio.
• Investigate and resolve complex technical issues and account queries with precision and professionalism.
• Act as the voice of the player by escalating bugs and feature requests to the development teams within the Gaming & Esports industry.
• Maintain a deep understanding of game mechanics, seasonal updates, and community trends to offer expert guidance.
• Contribute to the positive culture of our Gaming & Esports hub by participating in team briefings and training sessions.
• Ensure that all interactions align with the high-quality communication standards expected of a top-tier Gaming & Esports publisher.
• Collect and analyze player feedback to assist in refining the overall user experience for the Turkish market.

Turkish Speaking Player Support Specialist for Supercell GamesAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the Gaming ...

• Native or fluent Turkish (spoken and written) is strictly required for this position.
• Proficiency in English to collaborate within our international team and report to management.
• Valid EU passport (mandatory) to facilitate your transition to our office for this Turkish Speaking Player Support Specialist for Supercell Games position in Bulgaria.
• A genuine passion for the Gaming & Esports industry and familiarity with mobile gaming platforms.
• Strong problem-solving skills and the ability to maintain composure during high-volume periods.
• Excellent interpersonal skills and a commitment to delivering stellar customer service.