User Experience (UX) Lead (Remote) - GovCIO
Govcio • United States
No Relocation
Posted: May 8, 2026
Additional Content
Responsibilities
- Establish and govern UX standards, practices, and approaches across the program to promote consistency and scalable support
- Serve as an enablement function across product teams, advising on user-centered methods throughout the software development lifecycle
- Define lightweight approaches for user touchpoints, usability feedback, and iterative design validation early in the SDLC
- Partner with HCD teams to translate user insights and evaluation feedback into actionable product and design guidance
- Guide UAT design toward user-centered validation, including task-based scenarios and effective evaluation methods
- Coach and mentor Product Managers and UI Designers in UX methods, usability principles, and user-informed decision-making
- Advise where UX expertise is most needed based on complexity, user impact, and portfolio priorities
- Support product teams in identifying usability risks, synthesizing findings, and recommending improvements
- Contribute to accessibility, usability, and experience quality practices across the program
- Support executive briefings and strategic recommendations related to user experience, adoption, and product improvement
- Collaborate with program leadership to strengthen repeatable, flexible UX approaches proportionate to change complexity and user impact
Required Skills and Experience
- Bachelor’s degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, or related field (or equivalent experience)
- 8+ years of relevant UX, product design, service design, or related experience
- Experience establishing UX standards or leading UX practices across multiple teams or products
- Experience conducting or advising on usability testing, workflow validation, and user-centered evaluation methods
- Experience influencing product outcomes through partnership with product management, engineering, design, and stakeholders
- Strong facilitation, mentoring, and communication skills
- Experience synthesizing qualitative and quantitative user feedback into actionable recommendations
Preferred Skills and Experience
- Experience supporting federal health, government digital services, or regulated environments
- Experience supporting enterprise or portfolio-level UX governance or similar functions
- Familiarity with accessibility standards and inclusive design principles
- Experience supporting UAT strategy or release validation activities
- Experience working alongside HCD practitioners and multidisciplinary product teams
- Knowledge of or experience supporting clinical workflows, healthcare operations, or digital health products
- Experience supporting the Department of Veterans Affairs, including familiarity with VA systems, products, or user environments strongly preferred
If you are selected to move forward through the process, here’s what you can expect:
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview
During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application
During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application
Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment