Virtual Administrative Assistant

Job Description

• Role Overview This is a full-time remote position (40 hours per week) providing comprehensive administrative and executive support to a busy outpatient mental health practice. The successful candidate will function as the clinic's front-line operational hub — managing communications, coordinating schedules, and supporting growth initiatives. The ideal candidate is independent, reliable, and motivated to build a long-term career within a mission-driven healthcare organization. Key Responsibilities Patient Communication and Front-Desk Functions ● Answer incoming phone calls and respond to emails promptly ● Provide clear, respectful information to current and prospective patients ● Ensure no calls or inquiries go unanswered ● Maintain confidentiality and professionalism in all interactions Scheduling and Care Coordination ● Schedule, reschedule, and confirm appointments ● Maintain accurate provider calendars ● Coordinate patient intake processes ● Help optimize scheduling efficiency to reduce gaps and wait times Insurance and Administrative Support ● Assist with insurance paneling processes (preferred skill) ● Support verification and administrative documentation tasks ● Maintain organized digital records Community Outreach Support ● Conduct outreach to hospitals, agencies, and referral partners ● Help maintain relationships that support patient referrals ● Assist with tracking outreach activities Executive and Operational Support ● Identify workflow gaps and proactively suggest improvements ● Support administrative projects as the clinic expands ● Assist leadership with day-to-day operational needs
• Candidate Profile Highly independent and able to work without constant supervision Empathetic, patient, and respectful with diverse populations Strong verbal and written communication skills Organized and detail-oriented Comfortable handling sensitive healthcare information Reliable with strong time-management skills Interested in a long-term role with growth potential
• Preferred (Not Required) Experience in healthcare administration or mental health settings Familiarity with insurance processes or paneling Prior virtual assistant or remote administrative experience
• $1,000 - $1,800 a month Full-time: 40 hours per week Must be available during clinic operating hours, including late afternoons/evenings (clinic open until 7:00 PM local time)
• Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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